**This episode is brought to you by MuteSix, DRVE, ShoppingGives, and CartLoop**

 

“Customer service is one of our Superpowers,” says Jimmy. In part 2, Jimmy Kim, CEO and Co-Founder of Sendlane, says debt is not horrible when used to save a brand from giving away control.

Brands need to figure out their customers’ interests. People interested in the brand's mission will continue to engage even though they may not be making a purchase. According to him, today, customers want to know about the story, see content, and be in a community.

He advises brands to test and try many creative things to retain and acquire customers while staying committed. Making sure the right emails to the right people are sent is important. Providing brands the ability to have several store instances (base feature), having a great customer success team, easy use, and building out their infrastructure are Sendlane’s Superpowers.

He discusses:

* Advise around debt
* Recommendation for growth
* About Sendlane
* Sendlane Superpowers
* Their ideal customer

Join Ramon Vela and Jimmy Kim as they break down the inside story on The Story of a Brand.

For more on Sendlane, Visit: https://www.sendlane.com/ 

Subscribe and Listen to the podcast on all major apps. Just search for “The Story of a Brand” Click here to listen on Apple Podcast or Spotify.

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OUR SHOW IS MADE POSSIBLE WITH THE SUPPORT OF MUTESIX.

MuteSix is the leading agency in performance marketing.

They have been in this space for nearly eight years, growing and scaling the world’s most recognizable e-commerce brands with breakthrough creative, targeted media buying, and data-driven results in every step of the funnel.

They're currently offering listeners a FREE omnichannel marketing audit.

Their team of auditors will perform a deep dive analysis into your current marketing efforts and identify which strategies might be budget wasters and which strategies will improve performance.

The audit covers all digital marketing channels, including Facebook, Google, Email, Amazon, Snapchat, TikTok, Pinterest, Influencer, Programmatic, and Website CRO.

For your free digital marketing consultation, visit: https://www.mutesix.com/storyofabrand 

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This episode is brought to you by DRVE.

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Sound good? Let me introduce you to DRVE. DRVE invests and manages paid marketing for e-commerce brands around the world.

They have a unique offer of capital, expertise, and data-driven systems to scale online sales.

For more information, visit https://drve.com/pod/ 

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This episode is also brought to you by ShoppingGives.

Looking for an easy way to engage conscious consumers through social impact? ShoppingGives has you covered.

Working with brands like Steve Madden and Kenneth Cole, ShoppingGives is helping brands of all sizes give back while boosting customer loyalty and lifetime value.

Get access to native integrations, exclusive donation data, and a fully managed donation process so you can do good while doing well.

To get started on your social impact journey, visit https://shoppinggives.com/sb. 

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This episode is brought to you by Cartloop.

If you are looking to grow your Shopify brand beyond automated blasts, you're going to love Cartloop.

Cartloop is the conversational SMS platform built for Shopify and loved by millions of shoppers.

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Head to https://www.cartloop.io/story today