4.8 • 705 Ratings
🗓️ 8 December 2023
⏱️ 60 minutes
🧾️ Download transcript
Frank DiMarco is the Chief Executive Officer of Service Champions Group. Prior to taking over the company, he was Service Champions’ Chief Operating Officer from 2018 and brings over 30 years of operational experience in the home services industry, including serving as Vice President of Operations with Horizons Services and Regional Manager with Goodman. Over the years, he has brought foresight, integrity, and tenacity in delivering customers the absolute best home service experience.
In this episode, we talked about growth strategies, operations, business acquisition...
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0:00.0 | But to your question on integration, we are very slow and steady. We have a checklist and we're |
0:06.6 | careful about it because you just, you can't give too many, too many things to the, to the |
0:11.4 | companies or the GMs. It's not because they're not intelligent and they can't run it. It's because |
0:14.8 | they're trying to run their business while they're doing all these other things and managing, |
0:19.9 | you know, the heads of the people that are |
0:22.0 | asking, why are we doing this if it impacts on which we just try to avoid? And then over time, we'll say, |
0:28.8 | do you think that's the best model? If you do, great. Does that work in your market? If you don't, |
0:32.6 | what would you like to improve? And that's when you see the business is really, you know, |
0:36.1 | takes a year, 18 months, |
0:38.5 | some sooner, some longer. But to your point, none of it's easy. I mean, none of it's easy. |
0:44.1 | This game probably same for you, Tommy. It is a 90% like headspace game. It's 10% like |
0:52.4 | processes and procedures. But if their heads are in the wrong |
0:55.5 | spot, the greatest salesman, the best GMs, the best technicians, when their head gets screwed up, |
1:01.7 | it gets real expensive for us. And our job is really just to kind of make sure that they're in a |
1:07.4 | good place. Welcome to the home Service Expert, where each week, Tommy |
1:12.0 | chats with world-class entrepreneurs and experts in various fields, like marketing, sales, hiring, |
1:17.9 | and leadership, to find out what's really behind their success in business. Now, your host, |
1:24.4 | the Home Service Millionaire, Tommy Mello. |
1:33.5 | Before we get started, I wanted to share two important things with you. |
1:36.3 | First, I want you to implement what you learned today. |
1:41.9 | To do that, you'll have to take a lot of notes, but I also want you to fully concentrate on the interview. |
1:44.9 | So I ask the team to take notes for you. Just text, |
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