Second Cup: How to give tough feedback
Before Breakfast
iHeartPodcasts
4.5 • 1.5K Ratings
🗓️ 24 October 2020
⏱️ 5 minutes
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| 0:00.0 | Welcome to Before Breakfast, a production of I Heart Radio. |
| 0:07.0 | Good morning. This is Laura. |
| 0:12.0 | Welcome to the Before Breakfast Podcast. |
| 0:14.0 | Today's tip is about how to give tough feedback. |
| 0:18.0 | This tip, like a few others in recent episodes, |
| 0:21.0 | is from management expert Allison Green's book, Ask a Manager. |
| 0:26.4 | One of the toughest parts of managing is telling people when stuff is going wrong. |
| 0:32.0 | No one likes to give bad news, |
| 0:33.9 | especially if you can't then run out the door and disappear. |
| 0:37.2 | You have to show up and work with this person |
| 0:38.9 | tomorrow and tomorrow and the next day. |
| 0:42.6 | So what should you do? |
| 0:44.3 | Green writes that because you have authority and thus a great deal of control over people's |
| 0:48.7 | livelihoods, you have an obligation to be kind and compassionate, |
| 0:53.8 | but you need to do that while still setting a high bar |
| 0:56.9 | for what you need and expect from your staff. |
| 1:00.6 | If the work isn't done well, none of you will be around for long. |
| 1:05.0 | So here's how to handle it. |
| 1:07.0 | First, says Green, the kindest thing you can do for your staff members |
| 1:11.0 | is to be really clear with them. |
| 1:13.0 | Don't put off the conversation. |
| 1:15.0 | Don't beat around the bush or sugarcoat what's going on. |
... |
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