So the most important thing to know, I think, when your flight gets canceled, is that you are entitled to a refund.

Our department has a role, and the role is that we require the airlines to file what's called a customer service plan to explain how they handle situations like this.

The moment you say, I would like a cash refund, they can't resist. You can get a lot of money if that happens.

And you should.

You know, not all airlines are alike.

So we got to make sure that an airline that's doing the right thing.

We're here to make sure that the system works, to make sure that customers are protected,

and above all, of course, to make sure that it is safe.

As a consumer, as a passenger, you are protected not just by what's in the fine print of the backside of your ticket, but by the Department of Transportation.

And we are here to make sure that airlines follow the rules.

And we are working on new rules that are going to help make sure you have a good experience.

I'm Erica Colberg, and you're listening to the Erica Taught Me podcast.

Today I'm excited to be joined by Pete Buttigieg, who is the U.S. Secretary of Transportation.

If you've seen my videos on social media, you know that I love teaching you about the fine

print when it comes to traveling. There's so much

hidden in the terms and conditions of the airline's websites that the average traveler just

doesn't know about. So today we're covering everything from what to do if your flight is delayed

or canceled to how to know exactly what you're entitled to. My hope is that this episode will

be a blueprint for all of the fine

print that you have to know before your next flight. Throughout the conversation, you'll hear

that I've recorded little fine print segments just to give you more context about the specific

rules that we're referencing, because I really do want this to be the one-stop shop for all

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