Say What? How to Measure Feedback Responses 6 | 41

Radical Candor: Communication at Work

Radical Candor

Business, Management, Careers

4.7 • 729 Ratings

🗓️ 23 October 2024

⏱️ 65 minutes

🔗️ Recording | iTunes | RSS

🧾️ Download transcript

Summary

With feedback, how do you measure what matters?

Kim, Jason, and Amy dive into the art of measuring feedback, emphasizing that it's not just about what you say, but how it's heard. It's crucial to pay attention to how your feedback lands and be ready to adjust your approach, especially when you notice defensiveness or indifference. Tune in to explore practical strategies for handling emotional reactions while keeping your communication clear and compassionate. Learn how to stay present in tough conversations and create a space where open dialogue leads to growth and stronger relationships, both at work and in life. We'll also cover how to effectively solicit feedback and navigate defensiveness, ensuring that your interactions are not only productive but also supportive and understanding.

Get all of the show notes at RadicalCandor.com/podcast.

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Chapters:

(00:00:00) Introduction
Kim, Jason, and Amy introduce the episode’s focus on feedback gauging and emotional awareness.

(00:01:25) Gauging Feedback
The importance of understanding how feedback is received.

(00:05:30) Reactions to Feedback
The different reactions people may have to feedback and how to adapt.

(00:09:14) Staying Present in Emotional Conversations
Strategies for staying present when emotions rise during difficult conversations.

(00:15:59) Brushing Off Feedback
Situations where people brush off feedback and how to address it.

(00:26:21) Tailoring Feedback
How people with different sensitivities and personalities respond to feedback.

(00:34:47) Pushing Further on Challenge Directly
Gauging whether you should increase directness in feedback or focus on empathy.

(00:43:09) Role-Play: Defensive Feedback
A scenario to illustrate how to handle a defensive response in real time.

(00:50:59) Role-Play: Emotional Feedback
A scenario to illustrate how to handle an emotional response in real time.

(01:00:08) Radical Candor Tips
From checking in on feedback delivery to fostering a supportive environment.

(01:03:36) Conclusion

Transcript

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0:00.0	Hello, everybody. Welcome to the Radical Canter podcast. I'm Kim Scott. I'm Jason Rosoff.
0:08.6	And I'm Amy Sandler. Before we jump in today, if you're new to Radical Cander, hello, welcome. And go listen to our season three mini episode, What is Radical Cander? If you are just getting started, you can get a six-minute
0:24.4	crash course. And if you are ready to jump in, we are going to jump into a topic. Kim,
0:30.3	you and I have different perspectives on. This is about gauging feedback. First of all, just it's a hard
0:37.0	word to spell. So, G-A-G-E, there's a lot of
0:41.2	U's before A's. It is the A before the U. But it is a hard word. When we talk about gauging feedback,
0:48.0	we've talked about this in a bunch of other episodes because it really is such a big part of your
0:53.0	radical candor framework. Jason, you and I have
0:56.4	had a conversation also in season three that was episode four, specifically on gauging feedback.
1:02.7	We'll put that in the show notes. Today, we do want to get a bit more nuanced and we want to
1:08.6	go into more detail about what to do when you are picking up that
1:14.5	someone is getting defensive or brushing off your feedback.
1:18.9	Because Kim, this is something we've had some conversations about.
1:22.1	I think you and I might respond a little bit differently there.
1:25.6	So before we get into that, can you just explain why you feel so strongly about gauging feedback
1:31.6	as being such a fundamental part of radical candor?
1:34.7	Yes, I've said it before, but I'm going to say it many, many more times.
1:39.0	Radical candor gets measured, not the speaker's mouth, but at the listener's ear.
1:43.5	But how do you know what's going
1:45.3	on inside another person's ear? You do not know. And that actually is the most important first step
1:53.4	to recognize that you don't know, you can't predict, people are going to have different reactions
1:59.3	to what you say.
	...

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