Sam Altman: Customer love is all you need

Masters of Scale

WaitWhat

Entrepreneurship, Business, Management, Reid Hoffman, Mindset, Diversity & Inclusion, Jeff Berman, Bob Safian, Startups

4.6 • 4.4K Ratings

🗓️ 20 November 2023

⏱️ 44 minutes

🔗️ Recording | iTunes | RSS

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Summary

The true seed of scale is customer love, which you can’t buy, hack, or game. Sam Altman, former president of Y Combinator, scaled countless start-ups by focusing on this one idea: Finding 100 users who love you is better than 1 million who kinda like you. As CEO of OpenAI, Sam leads the creation of genuinely useful AI products. He shares timeless insights in his interview from 2018 on how to build on the love of passionate customers to create world-shifting tools.

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Transcript

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0:00.0	Hi, it's Bob Safian. You've been hearing me as the host of rapid response in this feed for a few years now,
0:07.8	with short newsy interviews alongside the deeper dives of Masters of Scale. Well, I'm excited to share that rapid response is expanding into its own feed.
0:17.0	We'll be putting out shows twice a week, focusing on the urgent issues that business leaders are dealing with in real time.
0:24.7	So search for rapid response in your podcast player and subscribe to make sure you get all our episodes.
0:31.2	I'll see you on the other side.
0:33.0	My friend, Sam Altman, is a bit of a geek.
0:36.0	And he's okay with me saying that, I asked.
0:40.0	To talk about my nerdy qualities, I approve of that.
0:43.0	Yes, I thought you did.
0:44.5	Many people have noted you have an affinity for cargo shorts.
0:47.3	Honestly, I don't think they're that ugly
0:49.2	and I find them incredibly convenient.
0:51.1	You can like put a lot of stuff.
0:52.1	Like I like to, I'd still read of stuff like I like to I'd still read
0:53.2	paperback books I like to carry on around with me I carry like computer chargers cables
0:58.1	they're just like you know efficient it's somewhat your Batman utility belt.
1:02.6	Yeah, you just can carry a lot of stuff.
1:04.6	People don't often ask Sam directly about his cargo shorts,
1:09.0	or his geekiness for that matter.
1:10.6	Sam's the president of Y-Cominator, one of Silicon Valley's most prestigious
1:14.2	startup accelerators. He's incredibly respected and founders everywhere know he can
1:19.1	make or break their fledgling company. But if you really want to understand Sam,
	...

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