What are users telling us?

Because if users care about your product, they're going to give you a lot of feedback.

And then you've got to look at how are people actually using it?

For anyone who's ever, you know, sort of shopped for an apartment, you go into the apartment building,

and they have all these amenities like the pool and the climbing wall and the barbecue pit.

And people say, oh gosh, I really want to live here.

Yes, I'll take the apartment.

And then they use those things maybe once or twice.

Well, you have those same things when you're building a product roadmap.

So I always ask the team, I'm like, is this a swimming pool?

Is this something that people think that they want?

But actually, the data suggests they wouldn't really use it? I'm Jennifer Smith. I'm CEO and co-founder of Scribe.

This is Code Story, the podcast bringing you interviews with tech visionaries who share in the critical moments of what it takes to change in industry and build and lead.

A team that has your back.

I'm your host, Noah Laphart.

And today, how Jennifer Smith enabled you to turn any process into a step-by-step guide instantly.

All this and more on-coat story.

Jennifer Smith had an abnormal path to tech.

She was born in upstate New York and was not exposed to tech or

startups or building companies during her early years. Post school, she interned at Lehman

Brothers but didn't enjoy the feel of the money-obsessed tribe. She went into management

consulting for seven years, which eventually led her into business school. And post that,

...