S5 Bonus: Ryan Johnson, CallRail

Code Story: Insights from Startup Tech Leaders

Noah Labhart - Startup Founder & CTO

Careers, Business, Tech News, Technology, News, Entrepreneurship

5.0 • 217 Ratings

🗓️ 22 October 2021

⏱️ 51 minutes

🔗️ Recording | iTunes | RSS

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Summary

Ryan Johnson is originally from Saginaw, Michigan, and now lives in Atlanta. He never imagined he would get into tech. In fact, when he was growing up he wanted to be an orthodontist. He got into school, and immediately saw how difficult the classes were going to be. So he switched to business, and that part of school stuck and came naturally to him. As a college elective, he took computer science as an elective (who does that?). He brags that his computer science professor still has the mortgage calculator program on hand (and it still works). Post college, he worked as a broker for Equitable, as a financial advisor, and then supported law firm with their SEO. Eventually, he got into product and is still leading the charge there. He is married, and has 2 young daughters, both in grade school. He loves to travel, and hopes to make that more of a regular thing as the pandemic slows down. He has an affinity for all things automotive as well, and has been into racing most of his life. Though he loves cars, he really prefers just to watch... and not wrench on them. Ryan joined the his current company many years ago, and was charged to build a team to expand the companies call tracking functionality... to essentially, make it omni channel, with form, source and message tracking. This is the creation story of CallRail. Our Sponsors: * Check out Cash App and use my code CASHAPP10 for a great deal: https://click.cash.app/ui6m/mt82fpxl #CashAppPod. Cash App is a financial services platform, not a bank. Banking services provided by Cash App’s bank partner(s). Prepaid debit cards issued by Sutton Bank, Member FDIC. See terms and conditions at https://cash.app/legal/us/en-us/card-agreement. Cash App Green, overdraft coverage, borrow, cash back offers and promotions provided by Cash App, a Block, Inc. brand. Visit http://cash.app/legal/podcast for full disclosures. * Check out Plaud AI and use my code CODESTORY for a great deal: https://plaud.ai Advertising Inquiries: https://redcircle.com/brands Privacy & Opt-Out: https://redcircle.com/privacy

Transcript

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0:00.0	The early success of call rail was really based around that user experience, simplicity, small and medium businesses.
0:07.0	And typically those are the things that you cut, right? You cut the refinement in the beginning.
0:13.0	Oh, like this can be a little clunky, but it works.
0:16.0	And that's a tough thing where the company's DNA is really built around user experience. And so we really did not
0:22.9	try to cut that. I think it really came down to like what features do they need to be successful
0:28.7	for this version of it. If we say success looks like this, okay, that's a win. What do we need to do
0:34.9	to make that happen? And I think that's how we made decisions.
0:39.0	I'm Ryan Johnson, the SVP of product at Call Rail.
0:47.7	This is Code Story, the podcast bringing you interviews with tech visionaries who share in the critical moments of what it takes to change in industry
0:57.3	and build and lead, a team that has your back.
1:02.3	I'm your host, Noel Labhart, and today, how Ryan Johnson is leading the product charge
1:08.4	to perfect the tool around call tracking and analytics.
1:13.6	All this and more on-code story.
1:17.6	Ryan Johnson is originally from Saginaw, Michigan, and now lives in Atlanta.
1:25.6	He never imagined he would get into tech. In fact,
1:28.7	when he was growing up, he wanted to be an orthodontist. He got into school and immediately saw
1:33.3	how difficult the classes were going to be. So he switched to business. And that part of school
1:38.3	stuck and came naturally to him. As a college elective, he took computer science. Who does that? He brags that his computer
1:46.2	science professor still has his mortgage calculator program on hand, and it still works. Post-college,
1:52.6	he worked as a broker for equitable, as a financial advisor, and then supported law firms with their
1:57.4	SEO. Eventually, he got into product and is still leading the charge there.
2:01.9	He's married and has two young daughters, both in grade school, and he loves to travel and hopes
	...

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