Hello and welcome to Radical Cander, a podcast from Panoply and Gretchen Rubin's Onward Project

about how not to hate the boss you have or be the boss you hate. I'm Kim Scott, co-founder of

Cander Inc. and the author of Radical Cander,

be a kick-ass boss without losing your humanity. And I'm Russ Larraway, also a co-founder of

Cander, Inc. and a career-long operational manager across the Marines, Google, and Twitter.

On this episode, we're actually going to talk about the most common mistake bosses make when giving feedback. We call it ruinous empathy, trying to be too nice. Along the way, we're going to explain why ruinous empathy and praise make such bad bedfellows, with our own nightmare stories to prove it. We'll talk about how to give more effective praise, and we'll give you

concrete tips for radically candid praise with this week's candor checklist. We're very lucky today

to have joining us, Dick Costello, a man who's usually radically candid, but who's not afraid to

share his own mistakes and some ruinous empathy praise mistakes in particular. For listeners who

don't know him, Dick is the CEO and founder of course. He was the CEO and before that the C.O.

of Twitter. And before that, he founded FeedBerner, which he sold to Google.

And my favorite part of Dick's background, he's also a stand-up comedian.

Great guy. Dick, thanks a lot for being here.

It's my great pleasure to be here.

So, Dick, on to our topic today, because you've got a lot of really great management stories.

Mostly from mistakes I made.

Stories are mostly.

Mistakes.

Here's another time I screwed that up.

Here's the fifth time I screwed that up.

Which is why you're such a great boss because you only learn.

You only learn by making mistakes and then admitting it.

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