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The Story of a Brand

Richer Poorer - Resonate with Customer Through Your Values

The Story of a Brand

Ramon Vela

Business, Entrepreneurship

5145 Ratings

🗓️ 24 December 2019

⏱️ 34 minutes

🧾️ Download transcript

Summary

In Part 2 of this feature, Richer Poorer Co-Founders Iva Pawling and Timothy Morse continue to share their journey of building a premium apparel brand with values. 
 
In part 2, Iva & Timothy share their journey including, Why you should let the product do the talking, Why their Dirty Hands Club is Key to building an emotion connection with their customers, Why the community, curation, and experience concept is so important, Why Brands are really an extension of human beings, Why Richer Poorer resonates with their customers through their values, How "Brands grown in the Lab" can't compete in the long run, Why Brand can't hide behind a corporate veil anymore, and What the future holds for Richer Poorer, and so much more. 
 
Join us while Ramon Vela interviews Iva and Timothy in Part 2 of this episode and listen to them share the inside story of a brand.

For more on Richer Poorer visit: https://richer-poorer.com/

Visit the partners who make this show possible:
Privy - https://www.privy.com/cf
Churn Buster -  https://churnbuster.io/pod
Retention Science - RetentionScience.com
 
 
 

Transcript

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0:00.0

Recorded at Retention Science Studios, this is not your average entrepreneur or e-commerce podcast, and he's not your average host.

0:14.5

This is The Story of a Brand with your host, Ramon Vela.

0:21.4

The association of not having to wear a tie or a suit was, it started to kind of become the new normal.

0:29.5

And, you know, even if you, you know, go travel to New York or to other places historically

0:34.8

where, you know, people would wear a suit and ties to work, you see that historically where, you know, people would wear suit and ties to work.

0:38.1

You see that trend continue, you know, where you can wear a jack, you know, just a nice,

0:44.3

you know, jacket and a t-shirt and a pair of jeans. And that's a look that can get you from day

0:49.4

to night, really. And I think that I don't see that pendulum swinging back the other way in fact I

0:55.0

start to we're starting to see these trends where you know people are really diving into the

1:00.2

fabrication of the products and how do you make those you know more lifestyle performance products

1:06.0

available to people that actually look nice but you don't have to sacrifice comfort and that's one of the things the areas are really leaning into as well as is delivering

1:15.2

really high quality product that fits amazing, that looks great, but is very comfortable.

1:25.6

Hey, thanks very much for joining us today.

1:29.2

This is going to be a fantastic episode.

1:33.4

However, before we begin, I have something kind of serious to talk to you about.

1:38.9

Now, did you know that on average, 15% of online credit card payments get declined?

1:44.5

Now, if you're a subscription business, this can have a huge impact on your churn rate.

1:47.7

Now, the good news is that most of this is recoverable.

1:53.7

Churnbuster helps subscription businesses recover failed payments and reactivate those subscriptions.

1:58.4

Now, plugs right into your payment processor and resolves billing issues automatically.

2:02.0

Now, getting set up with Chururnbuster takes less than five minutes,

2:07.7

and if you're just getting started, you can try out their free plan for recharge. To learn more,

...

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