meta_pixel
Tapesearch Logo
Log in
Success Story with Scott D. Clary

Richard Fain - Royal Caribbean Chairman | How Culture Took Us from $550M to $90 Billion

Success Story with Scott D. Clary

Success Story Media

Business, How To, Careers, Self-improvement, Education, Entrepreneurship

4.61.9K Ratings

🗓️ 28 October 2025

⏱️ 75 minutes

🧾️ Download transcript

Summary

➡️ Join 321,000 people who read my free weekly newsletter: https://newsletter.scottdclary.com

 

➡️ Like The Podcast? Leave A Rating: https://ratethispodcast.com/successstory

Richard D. Fain led Royal Caribbean Group as CEO from 1988, growing it from a $550 million company into a $90 billion cruise industry giant. A Berkeley and Wharton grad, he's known for pioneering revolutionary ship designs and sustainability initiatives that changed how the world cruises. His culture-driven leadership style built one of the most innovative and successful companies in global travel. He now serves as Chairman of the Board.

 

➡️ Show Links

https://www.linkedin.com/in/richardfain/ 

 

➡️ Podcast Sponsors

Hubspot - https://hubspot.com/  

ShipStation - https://www.shipstation.com/ (Code: SuccessStory)

Square - https://square.com/go/success 

SurveyMonkey - https://www.surveymonkey.com/scott 

Monarch Money - https://www.monarchmoney.com (Code: Success)

Claude - https://claude.ai/success 

Incogni - https://incogni.com/success (Code: Success)

Huel - https://huel.com/scott (Code: scott)

Think Big, Buy Small Podcast - https://link.chtbl.com/B2cH36AX?sid=SuccessStory 

NetSuite — https://netsuite.com/scottclary/ 

Indeed - https://indeed.com/clary

 

➡️ Talking Points

00:00 – Intro

01:28 – Why Richard Fain Can’t Retire

02:44 – 33 Years as a Cruise Industry CEO

04:55 – The Death of Long-Term Thinking

06:36 – The Inflection Point That Changed Everything

08:18 – Building Culture with Intention

12:35 – Leading Under Pressure Without Losing Culture

15:32 – Vision vs. Intentionality: What’s the Difference?

18:17 – Hiring the Right People for the Mission

21:09 – Alignment Over Consensus

23:46 – Sponsor Break

28:21 – Killing Ego While Leading with Purpose

30:17 – Driving Results Without Burning Out Your Team

35:47 – The CEO’s Decision-Making Framework

38:11 – How to Create True Innovation

42:52 – Inside Royal Caribbean’s ‘Culture of WOW’

46:28 – Sponsor Break

49:21 – Getting Your People to Go the Extra Mile

52:59 – Turning Products into Culture Statements

1:01:35 – Fear Makes People Stupid

1:06:04 – How to Pass the Torch the Right Way

1:12:16 – Lessons from Richard Fain’s Book

1:13:31 – The Most Important Lesson for His Kids

Transcript

Click on a timestamp to play from that location

0:00.0

Why are you failing at retirement?

0:02.0

I thought life was going to be so simple and so quiet. It seemed to be involved in so many things. This feels very good. All those people who say that retirement is difficult, nonsense. It's just choose the things you want to do and do them. He was handed the wheel of a modest cruise line and transformed it into a global travel empire with fleets that dared to dream bigger than the horizon.

0:21.1

Richard Fain, the man who reimagined what a cruise could be.

0:24.4

The most important thing I had was good luck.

0:27.0

I was in the right place at the right time.

0:29.0

When I had good luck and was in the right place at the right time, I worked hard to take advantage of.

0:34.0

If all you do is what you did, then you're not going to get anything different.

0:37.9

A vision is almost like saying I have a hope. The vision is important, but it also needs how am I going

0:43.4

to get there and what am I going to do to make that happen. Introducing megaships, pioneering

0:48.7

experiences, and building a culture obsessed with good enough isn't good enough. For over three

0:53.7

decades,

0:54.3

he steered through storms, innovation, and entire industry revolutions. Particularly if you're on a

0:59.8

longer term course, keep in mind the longer term and accept that there are going to be bad things

1:06.2

that happen along the way and don't look back, accept them, but it isn't going to take me off of my path.

1:12.6

It will make your life both more fun and more successful.

1:28.3

Why are you failing at retirement? That's my wife's line.

1:31.3

I don't know.

1:33.3

I thought life was going to be so simple and so quiet, and yet I seem to be involved in so many things that I'm having trouble doing all that I want to be doing. But I must say,

1:46.0

this is, this is, this feels very good. I'm feeling I get to do things I like to do. I get to

1:52.8

choose when to do them. So I'm busier than I want to be, but I'm enjoying what I'm doing.

1:58.0

I love that. So I think that by the way, for all people that are super ambitious, I think it is very hard to actually retire and to actually turn off. No, it isn't. No. That's, you know, I've heard that from so many people and it's nonsense. This is the best thing I've done. It's just, it's so much fun. I get to spend more time with my family,

2:19.3

but I also get to do the things that I love to do. So I had the best job in the world.

...

Please login to see the full transcript.

Disclaimer: The podcast and artwork embedded on this page are from Success Story Media, and are the property of its owner and not affiliated with or endorsed by Tapesearch.

Generated transcripts are the property of Success Story Media and are distributed freely under the Fair Use doctrine. Transcripts generated by Tapesearch are not guaranteed to be accurate.

Copyright © Tapesearch 2025.