Retail Reworks - Helping Brands Do Good Business
The Story of a Brand Show
Ramon Vela
4.9 • 147 Ratings
🗓️ 20 July 2022
⏱️ 36 minutes
🧾️ Download transcript
Summary
This episode is also brought to you by Sendlane.
Retail Reworks exists to help companies do good business, say Mike Kitko and Brian Adams, co-founders of the brand that offers complete return solutions for DTC sellers and retailers.
"At the end of the day, we want to help you do good business," Brian says. "Good business means making the best financial decisions with what you've done. We're trying to help you turn $1 into $2, not $1 into 50 cents.
Mike says that Retail Reworks' ideal customer is the brand with thousands of monthly returns, but they have programs for smaller volume returns. He says two categories that don't work as well in the return system are perishables and furniture.
"We deal with many brands and different scenarios," Mike says. "We've seen nearly everything, and we know how to make a program work that allows you to make good business decisions."
In Part 2, Brian and Mike talk about:
* The mission of helping brands do good business.
* The brand's ideal customer.
* The onboarding process.
* Which brands don't work as well in the return space.
Join Ramon Vela, Mike Kitko, and Brian Adams as they break down the inside story on The Story of a Brand.
For more on Retail Reworks, visit: https://retailreworks.com/
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*
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Transcript
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| 0:00.0 | But in the macro sense of all the services we do, we help you do good business. |
| 0:05.0 | There's not a brand, a 3PL or a recommerce site that's listening to your show right now that doesn't need to at least talked with us to what us help them. |
| 0:17.6 | We have a logistics, we have a consulting side that helps brands work through the process |
| 0:23.6 | to really understand what their numbers are. You know, a lot of entrepreneurs hate, you know, |
| 0:28.1 | the kind of dirty details and they can't even get to the point where they say, what's the best |
| 0:34.6 | business decision because they don't know what the number is. |
| 0:38.8 | And look, and when we receive that package, and I say, what should I do with it, |
| 0:44.3 | you can't answer the question unless you know what the cost was to get here. This is the story of a brand, a podcast that helps people learn the story behind their favorite |
| 1:04.3 | consumer companies. |
| 1:05.9 | I'm Ramon Vela, and I believe that people want to know more about the brands and the |
| 1:10.1 | products they purchase. |
| 1:11.4 | So each week, I interview the founder of a consumer brand, unpack their story, their products, |
| 1:16.2 | and their mission so you can decide which products are worth buying and which brands are worth |
| 1:20.8 | supporting. |
| 1:23.9 | Hey, welcome to part two of our interview with Mike Kidco and Brian Adams, co-founders of |
| 1:29.5 | Retail Reworks. |
| 1:30.9 | I described their business a little bit in part one. |
| 1:34.4 | They are amazing. |
| 1:35.6 | They not only help you do good business, but they help your business do good. |
| 1:39.9 | They focus on helping on re-commerce, on returns, on repairs for your products. |
| 1:46.1 | They have just such an amazing set of services that they provide. |
| 1:50.6 | And one thing that I was very impressed with is they help you determine what the true cost of your product, |
... |
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