Rapid Response: Target’s Brian Cornell: “I want to see retail survive this”

Masters of Scale

WaitWhat

Entrepreneurship, Business, Management, Reid Hoffman, Mindset, Diversity & Inclusion, Jeff Berman, Bob Safian, Startups

4.6 • 4.4K Ratings

🗓️ 20 April 2020

⏱️ 27 minutes

🔗️ Recording | iTunes | RSS

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Summary

Every day in a pandemic is different, and that’s true for people and for corporations. CEO Brian Cornell has promised Target will keep its doors open. To do that, Target is becoming "a good student," says Brian, listening to experts, collaborating with CEOs, staying flexible, and meeting daily to make decisions on an ever changing list of priorities, the first of which is to keep both the team and the guests safe. To date, they’ve made a $300 million investment in pay and benefits, back up childcare, elder care, enhanced store cleanings, and more. No one knows what will happen, says Brian, but he believes that by putting his team first, he is putting the customer first – and serving the larger community. Interviewed by editor Bob Safian.

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Transcript

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0:00.0	Hey everyone, you may have heard read talking about the future of AI and chat GPT on
0:04.8	Master's of Scale recently.
0:06.6	If you're interested in learning more, I want to recommend Wired's new podcast Have
0:10.6	a Nice Future.
0:12.0	Each episode explores the future of AI through illuminated conversations, featuring top technologists,
0:17.7	thinkers, and creators who share stories of how politics, culture, commerce, and more
0:22.3	are all touched by technology.
0:24.8	New episodes of Have a Nice Future are released every Wednesday.
0:28.2	You can listen and follow now wherever you get your podcasts.
0:31.7	February was a pretty normal month, and soon we're out, shopping stores, and then as travel
0:36.9	bands were put in place, as schools started to close, people started to stock up on household
0:44.3	essentials, and that occurred really quickly.
0:49.1	There's no playbook for this environment.
0:52.7	We've been making decisions on almost a daily basis, but we've always put our teams first.
0:59.3	We can't take care of guests if we don't take care of our team first.
1:04.3	Manufacturing is working, supply chains are flowing, and we're getting the essential products
1:08.3	we need.
1:10.3	More than two million jobs across America touch retail.
1:13.6	I want to see the retail industry survive this crisis.
1:17.6	I want to see our peers open their doors.
1:23.5	Hi listeners, this is Bob.
1:26.8	Welcome to Master's of Scale Rapid Response.
	...

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