Every day, there's something at stake.

There are about 150 million people a year in America that pay taxes.

And about 80 million of them get help from somebody else.

We are improving the quality of what we do.

We're improving the way we connect with people.

We're improving how we serve consumers and small business owners.

We ended up growing the business about 3% through all this.

When you hear from people how much they disagree with you, it hurts.

But it's what leadership is about.

It's really important to me personally that I lead this company from that same set of values of what it means to be an owner and what it means to put it on the line and what it means to serve others.

That's Jeff Jones, CEO of Tax Preparation Firm, H&R Block.

With financial uncertainty still coursing through the economy, H&R Block has an unparalleled vantage point to assess what's going on, with thousands of local offices all across the country.

And Jeff isn't shy about sharing what he's seeing.

I'm Bob Safian, former editor of FESC company, founder of the Flux Group, and host of Masters of Scale Rapid Response.

I wanted to talk with Jeff because he's anchored on small business and entrepreneurship as the key factor in restoring America's financial health.

H&R Block recently conducted an in-depth survey of thousands of small businesses.

The results show that while many of us have gotten more used to living in a pandemic, small business owners have experienced rising stress and anxiety.

Jeff is trying to address that, even as he holds firm to the conviction that the resilience of entrepreneurs will eventually overcome all hurdles.

We'll start the show in a moment.

Afterward from our premier brand partner, Capital One Business.

I'm explaining to them what this product could look like and all the work that needed to be done.

My first thought was this person is going to freak out and be like, I'm out of the door.

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