We saw everything starting to unfold, watching the headlines.

We were in San Francisco in our office making the decision to shut down the office.

I don't think any of us could really imagine the magnitude of what would come next over

the following several months.

This idea of being able to work from anywhere or flexibly, this idea of telework has been

around for decades.

But if you sort of squint, you start to see a lot of the positive potential of that being

realized.

And then there are a lot of pain points we've gone through a one-way door.

The vast majority of our employees don't want to go back to exactly the way things were

before.

How do we preserve a lot of the flexibility and benefits of working remotely?

How do we as a company reach broader pools of talent?

We're calling our approach virtual first, which is trying to combine the best elements

of remote and being person-experience.

You don't get that many opportunities to totally reimagine how you operate or how work works.

And so when you think about that, it's pretty stunning.

Who would have thought that the world would just lock arms overnight and be like, all right,

we're just going to throw away the office, commute, all shift to working from home.

So okay, while the floorboards are up, let's really think about how we want this to look

when we're able to nail it back down.

It's a huge opportunity to rethink a lot of the fundamentals of the relationship between

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