Ramona Hood, CEO, FedEx Custom Critical: "I felt that if I could not lead [with authenticity] then I wasn’t effective.”

9 to 5ish with theSkimm

theSkimm

Entrepreneurship, Careers, Business

4.7 • 1.9K Ratings

🗓️ 11 November 2020

⏱️ 31 minutes

🔗️ Recording | iTunes | RSS

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Summary

Ramona Hood has been at the same company (FedEx) for nearly thirty years. She started as a receptionist…and now she’s a CEO. Ramona joined us this week to tell us how she stayed determined - and why creating her own personal “board of directors” (think: a network of mentors, coaches, and sponsors) helped her get to the top job. In this episode, Ramona shares how she was able to get noticed at the company (6:03), her advice for approaching potential mentors (12:53), and why she believes authenticity is the key to leadership (24:51).

Transcript

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0:00.0	So what that experience really brought to me was the ability to be authentic as a leader and to really show up with my emotions and my feelings on a very difficult topic.
0:21.0	And so I felt that if I could not lead that way then I wasn't effective as a leader.
0:27.0	I'm Carly Zaken. I'm Danielle Weisberg. Welcome to Skim from the couch.
0:32.0	This podcast is where we go deep on career advice from women who have lived it.
0:36.0	From the good stuff like hiring and growing a team.
0:39.0	To the rough stuff, like negotiating your salary and giving or getting hard feedback.
0:44.1	We started the skim from a couch, so what better place to talk Hood join us on Skimmed from the couch. She is the CEO and president of FedEx Custom Critical and she brings over 28 years of experience at FedEx to her role. That's because, as we'll get into, Ramona started her career at the
1:15.5	company as a receptionist back in 1991. Ramona, we are so excited to have you with us today.
1:21.6	Welcome to Skimmed from the couch.
1:24.0	Thank you, Danielle.
1:24.9	I'm really excited to be here today,
1:26.7	even if it is virtual.
1:29.4	I know.
1:30.4	It's so interesting.
1:31.7	We've done, you know, now we've been at home since March,
1:34.8	like many of the people listening.
1:36.9	And it's been incredible how many people we've met
1:41.7	in a pandemic without actually meeting them. We were joking the other day
1:46.4	we have a new chief product officer and we're like we don't even know how tall you
1:51.5	are we've never met in person.
1:53.0	That's funny we have some similar experiences I have two people that were added to
2:00.4	my executive team after COVID. So we made hiring decisions virtually and we have been
	...

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