Welcome to our slash tells from tech support where someone tries to mess with the it guy this podcast is supported by anchor FM if you've ever thought about starting your own podcast then check out anchor FM anchor FM is a free podcast platform that allows you to record and edit your podcast right from your phone or computer.

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huge fan of video podcasts I started our slash by making videos on YouTube and I firmly believe that video content help my channel succeed if you're thinking about getting into the world of podcasts I strongly recommend starting with video podcasts because it'll help you reach a much broader audience so try out anchor FM and start publishing your first video podcasts for free our next credit posters from Rathwood I was a tier one phone jockey and this was my first adult job after college so you can imagine that you're going to be able to do it.

So you can imagine how surprised and nervous I was one day when I get an email with a subject line forward disabled Facebook now it was written just like that and all caps with two or maybe three exclamation points inside there was a long message chain containing an extended rant from our marketing executive sent to the CEO replied to forwarded to the CIO replied to forwarded to my manager and then kicked down to me with no explanation.

My manager did this kind of thing a lot rather than open a ticket in the ticketing system that he insisted we use a certain way or explain anything in his emails he was simply forward as an email chain of a conversation he been having with some store or department manager some executive or some vendor and we would have to read through it all and figure out what he wanted this email was one of those and since it came from people up the chain from him I had to read through all of his pathetic groveling and deferential bootlicking to reach

the part where he made his unqualified promises about what I'll do and how much time eventually I surmise the following the marketing executive is upset that his employees are spending work time on social media he decided that this is all I T's fault he wants social media disabled on all computers he sent this complaint to the CEO because it's not good enough to contact I T and just open a ticket to get something done he has to try to get someone fired while he's at it's okay fine

we actually had webcens so I wrote up a ticket opened up the admin console on webcens and added Facebook's URL to the blacklist done and done I replied all to the message chain and let the executives know that we're good immediately I got hammered with replies from the CEO my manager and the marketing executive who had made the request they all wanted to know why I disabled Facebook on their machines exercising all the restraint I had I apologize and explain that when they said it

disabled Facebook on all computers I didn't realize that they meant for there to be exceptions to the rule I grabbed one of our tier three guys and he helped me set up Mac filtering and webcens we made a group for the executives and managers to be accepted from the social media blackout and then block twitter and Instagram and all the other common social media sites while we were at it

thinking the issue had not been properly dealt with I updated the executives who seem placated updated the ticket and then closed it 15 minutes later a red faced young woman appeared in the IT office she's from marketing and she was upset because she couldn't reach Facebook or Twitter I gently explained that those had been blocked by the request of her department's executive

but you're not supposed to block me I'm the social media manager it's my job to be on Facebook now I can't work oh hang on I placed a quick speaker phone call to the marketing executive and got his admin assistant marketing executives office yeah can I speak with the marketing executive it's about the

Facebook blackout he requested oh yeah he's pretty upset about that of course can I speak to him after a minute she got him on the line

OP glad you finally got it right sir your social media manager is in my office right now so tell her to get back to work sir she can't she says it's her job to run the company social media pages and she can't work now because of the block do I have your permission to unblocker silence you mean we're paying someone to be on Facebook

she works for your department sir unblocker for now and tell her to come see me in my office okay I turned a look at the social media manager and she was already walking out I said hey are you all right she turned back to me I'm fine this is the third time this month that dinosaur has forgotten that I work here I'm used to explaining my job to him

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it posted from lorx and os and fair warning this next post is pretty long and kind of a slow burn but man the cosmic justice at the end

is so good a number of years back I was working for a company that had been around for many years I was only relatively new myself

but there were a couple of old guard senior engineers who had been there from the start these were the people who knew where all the obscure

undocumented insider stuff was and they could fix most problems in five seconds that the rest of us might take hours to solve

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