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Welcome to R slash Tales from Tech Support, where have you tried turning it off and turning it back on again?

Our next Reddit post is from Final Fantasy 7 Rules, dude.

I work in tech support for a fairly large company, and I've had my fair share of bizarre calls,

but this one really stuck with me.

A customer calls in, and the first thing I notice is that they're clearly frustrated.

I ask for details, and they explain that their computer is

just frozen and nothing is working. I tell them as calmly as possible, no worries. Let's start by

rebooting the computer. Please hold the power button for 10 seconds to turn it off and then turn it back on.

There's a pause on the line. Then, I don't know how to do that. I say,

you don't know how to turn off your computer? No, I don't know where the power button is. I'm trying to

stay professional at this point, so I walk them through it. I even ask them if they can find the power button on the actual

device. They respond that they don't see one. So I ask, can you look on the side or the back of the

computer for a button or a logo? It doesn't have one. At this point, I'm a little confused, but I

decide to walk them through the process anyways.

I start asking if they see any lights on the device.

They tell me, no, nothing is lighting up.

Then it hits me.

...