You know, I had an angry, angry customer. I won't go into names. He's pissed off and he told Adam all this stuff. And he's like, I'm going to get him. I need to talk to Tommy Amello. I looked him up and I said, hello, Mr. So-and-so. It's Tommy Mello. And if you give me a quick second, I want to explain a few things. Then I want to hear your side of the story. I said, first of all, I realized we made a mistake,

and I'm very, very sorry. In the past few months, COVID almost took my dad's life, but he's doing amazing now. We can't seem to get our suppliers. The metal prices shooting through the roof for

four weeks out on doors. I got a call from the COO of the biggest graduate company in the world

telling me he can't give us springs.

I said, we need to do a better job.

And I'm the owner.

And I'm embarrassed that we let you down.

And now I want to hear everything you have to say.

And he goes, oh, my God.

He goes, no one's ever done that before.

He goes, I want to be your friend.

Would you come over and check the workout

and I said, I'd love to. Let's, I'll take you out to lunch. And the way that, that I flipped

it is I took complete ownership of the failure of our company. And I looked at it as a learning

opportunity. Welcome to the home service expert where each week, Tommy chats with world class

entrepreneurs and experts in various

fields like marketing, sales, hiring, and leadership to find out what's really behind their

success in business.

Now, your host, the Home Service Millionaire, Tommy Mello.

Okay, we are live.

This is the first time in the history of the podcast that I'm going Hans Solo.

So I'm going to be answering some questions.

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