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The Home Service Expert Podcast

Q&A with Tommy - How to Engineer Brands and Businesses That Sell Themselves

The Home Service Expert Podcast

Tommy Mello

Business, Management

4.8705 Ratings

🗓️ 24 November 2023

⏱️ 81 minutes

🧾️ Download transcript

Summary

Tommy Mello is the author of Home Service Millionaire and the founder of A1 Garage Doors, a $200 million-plus home service business with over 700 employees in 19 states. Through HomeServiceMillionaire.com and the Home Service Expert podcast, Tommy shares his experience and insights to help fellow entrepreneurs scale their businesses.

In this special episode of the Home Service Expert podcast, Tommy answers your biggest questions about buying or selling companies, hiring technicians, recording financials, task delegation…

Transcript

Click on a timestamp to play from that location

0:00.0

Well, if you're not making a profit, it's because you don't have any players. There's a lot

0:07.1

to unpack there, but think about it. Either you're not priced right, your conversion rates off,

0:12.9

your booking rates off, and your service ticket's not averaging what it should do.

0:19.4

I think you've got to get good at what you're doing. If you're not

0:23.9

profitable, it's because you've got the wrong people and you're not working on the business. And you're

0:28.1

probably walking in on on a Monday saying a lot of shit going on, lots of emails to catch up on,

0:32.7

lots of crap. You don't know exactly what you should be doing today to make the company profitable.

0:38.6

And that's the scary thing.

0:40.7

You know, when we walk out of these meetings, the 100 slides, all this information,

0:46.2

and you go through and look at this, just look at all these details.

0:51.9

Some of you guys are listening that might not have access, but look at all this data.

0:57.5

All in red and green and different bar charts, line graphs, Gant charts.

1:05.0

I mean, there's something in your business that we need to find out and make it profitable.

1:10.4

Welcome to the Home Service Expert,

1:12.8

where each week Tommy chats with world-class entrepreneurs and experts in various fields,

1:18.0

like marketing, sales, hiring, and leadership,

1:21.1

to find out what's really behind their success in business.

1:25.0

Now, your host, the Home Service Millionaire, Tommy Mello.

1:32.1

Before we get started, I wanted to share two important things with you. First, I want you to

1:36.6

implement what you learned today. To do that, you'll have to take a lot of notes, but I also

1:41.2

want you to fully concentrate on the interview. So I ask the team to take notes for you.

1:46.1

Just text, note, N-O-T-E-S, to 888-526-1299. That's 888-526-1299, and you'll receive a link to download

...

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