Q&A with Tommy - Fueling Employee Engagement With Equity Incentives

The Home Service Expert Podcast

Tommy Mello

Business, Management

4.8 • 705 Ratings

🗓️ 18 August 2023

⏱️ 82 minutes

🔗️ Recording | iTunes | RSS

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Summary

Tommy Mello is the author of Home Service Millionaire and the founder of A1 Garage Doors, a $200 million-plus home service business with over 700 employees in 19 states. Through HomeServiceMillionaire.com and the Home Service Expert podcast, Tommy shares his experience and insights to help fellow entrepreneurs scale their businesses.

In this special episode of the Home Service Expert podcast, Tommy answers your biggest questions about onboarding, employee discipline, advertising, insurance, operating manuals, sales...

Transcript

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0:00.0	Well, I've said this a few times on these Q&As. Number one, I never hire the unemployment line very rarely.
0:06.5	Number two, I spent a lot of time getting our employees reviewing us on Indeeding Glass Store because those show ratings.
0:12.9	Number three, we do a lot of social media. We try to get our people to post a lot. Just like you have a lot of clients coming in, I want to be able to pick from 100 employees to find one.
0:23.3	And I was just doing a podcast earlier with my boy, Brian.
0:26.8	And he said, if you walk in the room
0:30.5	and you're interviewing somebody
0:31.7	and your mood doesn't go up,
0:33.8	if it's like just kind of lackluster,
0:35.8	if it's just kind of like, eh, it's okay.
0:38.9	A lot of people are hiring anybody with a pulse.
0:41.6	Hire A plus players, and that's for attitude, eye contact, tonality, smile, stories.
0:47.5	And what you'll find very, very quickly is these people are just, they're the best.
0:51.6	They go above and beyond all the time.
0:53.3	They'll help you hire.
0:54.3	They'll work a night. They'll work a night.
0:55.1	They'll work a weekend.
0:56.2	They'll pick up a holiday.
0:57.4	They'll get their family involved.
0:58.7	They'll be networking you at church.
1:00.5	Like, don't settle, especially right now.
1:03.0	It's harder to get leads.
1:04.3	It's going back to pre-COVID times.
	...

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