Psychological Safety

The Look & Sound of Leadership

Essential Communications - Tom Henschel

Education, Executive Presence, Management, Careers, Executive Coaching, Self-improvement, Business

4.8 • 1.2K Ratings

🗓️ 3 September 2020

⏱️ 26 minutes

🔗️ Recording | iTunes | RSS

🧾️ Download transcript

Summary

This month’s coaching conversation explores how leaders can foster psychological safety. Teams high in both safety and accountability enter a “Learning Zone” where high performance follows naturally.

In this month’s conversation, Tom and his client mentioned “The Checklist Manifesto” by Atul Gawande. His proposition is a great formula for creating psychological safety.

Related episodes are:
Agreeable Disagreement

Assertion versus Aggression

“Don’t Take Anything Personally”

Inviting Dialogue

The Conflict Conversation

In the archive, this Tip is tagged in three categories
Assertiveness

Leadership

Managing Yourself

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Transcript

Click on a timestamp to play from that location

0:00.0	Welcome back to the Look and Sound of Leadership.
0:04.0	An ongoing series of executive coaching tips designed to help you be perceived in the workplace
0:10.0	the way you want to be perceived.
0:12.0	I'm Tom Henschel, your executive coach,
0:15.0	and today we're talking about psychological safety.
0:19.0	A meat was telling me about an upcoming presentation.
0:25.4	His boss, Regina, a member of the senior leadership team, had asked a meet to present the
0:32.1	results of an initiative his team had been working on.
0:35.8	A meet was preparing to do battle.
0:39.9	He said, it's bad enough how Regina treats us during our own staff meetings.
0:44.9	If she does something like that to me in front of the leadership team it is going to be the
0:48.0	last straw.
0:50.6	What is it she does exactly? I asked.
0:53.0	She makes you feel stupid.
0:55.0	If you ask questions, she'll say the question is stupid.
0:58.0	If you make a suggestion, she'll tell you it's stupid.
1:01.0	It's like being back in school and having the teacher shame you in front of
1:03.7	the whole class. I asked, do people even participate? I would think they'd be cowering.
1:10.1	They are. We are, but I can't cower when I'm the presenter and I've got this bad feeling that she's going to try and make herself look big in front of her peers by using me for target practice.
1:20.0	Oh, a meat, I said. How can I help? I don't know. You have any tricks so I don't lose it if she does a number
1:27.6	on me? After a quick flip through my metal files, I asked, do you know the phrase psychological safety?
1:34.0	No he said but I love it I've been trying to explain how I feel to my wife.
	...

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