Giving Upward Feedback

The Look & Sound of Leadership

Essential Communications - Tom Henschel

Education, Executive Coaching, Self-improvement, Executive Presence, Careers, Business, Management

4.8 • 1.3K Ratings

🗓️ 11 July 2024

⏱️ 21 minutes

🔗️ Recording | iTunes | RSS

🧾️ Download transcript

Summary

A leader and her coach discuss a three-step model for turning upward feedback into a learning conversation that might allow the boss to hear the message. This month’s coaching conversation explores whether feedback should be given upwards in the first place. If so, are there ways to deliver the feedback effectively? Download the free “Giving Upward Feedback” PDF. In the commentary, Tom tells a story about the Marshmallow Test being debunked. Here’s the column he mentions. Th...

Transcript

Click on a timestamp to play from that location

0:00.0	Welcome back to the Look and Sound of Leadership, an ongoing series of
0:06.0	executive coaching tips designed to help you be perceived in the workplace
0:09.7	the way you want to be perceived. I'm Tom Henschel, your executive coach and today we're talking
0:14.6	about giving upward feedback.
0:19.7	Julie wanted to give her boss Zwena some feedback. Knowing Julie's devotion to Zawina, I was
0:26.0	curious to hear the situation. Julie said she has this habit of thinking out
0:30.9	loud in meetings and she'll say something, we ought to look into the regulations
0:35.0	on that, and then she keeps talking. Now, some of us think it's just the way to thinking
0:39.6	out loud if she really wanted us to do anything she would tell us. sometimes a couple weeks later she'll ask
0:46.0	about whatever it was and then someone usually me has to say
0:50.0	geez we know sorry we didn't know we were supposed to do anything.
0:55.6	Yikes, I said with a little cringe.
0:58.2	How does that go over?
0:59.2	Well, sometimes she lets it go, but sometimes she throws a little fit and people are angry about that.
1:07.3	They don't like her blaming them for a problem they think she created.
1:11.9	Are the angry folks asking you to give this feedback to Zwena?
1:16.0	No, no, they're not. At least not yet. I mean, I am closest to her. If anyone's going to do it, it's
1:21.6	going to be me. But no, they're not asking. I want to do it because no good can come from people being angry at her.
1:28.0	Yeah, well, so what do you want to tell her, Julie?
1:34.0	I want to tell her, Julie? I want to tell her to stop using staff meetings to think out loud.
1:39.1	Or when she does make it clear it's just one of her streams of consciousness.
1:43.0	Wow I said could she do that?
	...

Please login to see the full transcript.

Previous episode | Next episode

Disclaimer: The podcast and artwork embedded on this page are from Essential Communications - Tom Henschel, and are the property of its owner and not affiliated with or endorsed by Tapesearch.

Generated transcripts are the property of Essential Communications - Tom Henschel and are distributed freely under the Fair Use doctrine. Transcripts generated by Tapesearch are not guaranteed to be accurate.