Giving Upward Feedback

The Look & Sound of Leadership

Essential Communications - Tom Henschel

Education, Executive Presence, Management, Careers, Executive Coaching, Self-improvement, Business

4.8 • 1.2K Ratings

🗓️ 6 August 2020

⏱️ 21 minutes

🔗️ Recording | iTunes | RSS

🧾️ Download transcript

Summary

This month’s coaching conversation explores whether feedback should be given upwards in the first place. If so, are there ways to deliver upward feedback effectively?

In the commentary, Tom tells a story about the famous Marshmallow Test being debunked. Here's the column he mentions:
https://www.theatlantic.com/family/archive/2018/06/marshmallow-test/561779/?utm_source=atl&utm_medium=email&utm_campaign=share

Related episodes are:
Dealing With Emotional Responses

Delivering Tough Feedback

Giving Powerful Feedback

Perception is Reality

The Disruptive Executive – Part One

In the archive, this Tip is tagged in three categories
Communication Skills
Feedback
Managing Up

The archive of Executive Coaching Tips is available at:
http://essentialcomm.com/podcast/

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Be in touch with Tom at:
[email protected]

See you next month!

Transcript

Click on a timestamp to play from that location

0:00.0	Welcome back to the Look and Sound of Leadership, an ongoing series of
0:06.0	executive coaching tips designed to help you be perceived in the workplace
0:09.7	the way you want to be perceived. I'm Tom Henschel, your executive coach and today we're talking
0:14.6	about giving upward feedback.
0:19.7	Julie wanted to give her boss Zwena some feedback. Knowing Julie's devotion to Zawina, I was
0:26.0	curious to hear the situation. Julie said she has this habit of thinking out
0:30.9	loud in meetings and she'll say something, we ought to look into the regulations
0:35.0	on that, and then she keeps talking. Now, some of us think it's just the way to thinking
0:39.6	out loud if she really wanted us to do anything she would tell us. sometimes a couple weeks later she'll ask
0:46.0	about whatever it was and then someone usually me has to say
0:50.0	geez we know sorry we didn't know we were supposed to do anything.
0:55.6	Yikes, I said with a little cringe.
0:58.2	How does that go over?
0:59.2	Well, sometimes she lets it go, but sometimes she throws a little fit and people are angry about that.
1:07.3	They don't like her blaming them for a problem they think she created.
1:11.9	Are the angry folks asking you to give this feedback to Zwena?
1:16.0	No, no, they're not. At least not yet. I mean, I am closest to her. If anyone's going to do it, it's
1:21.6	going to be me. But no, they're not asking. I want to do it because no good can come from people being angry at her.
1:28.0	Yeah, well, so what do you want to tell her, Julie?
1:34.0	I want to tell her, Julie? I want to tell her to stop using staff meetings to think out loud.
1:39.1	Or when she does make it clear it's just one of her streams of consciousness.
1:43.0	Wow I said could she do that?
	...

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