An entitled customer loses his mind after we inform him that he can't return an item that's 12 years old.

Because now he's demanding to talk to a supervisor, and I'm honestly so annoyed by this entire scenario.

Here's what happened.

Okay, so I work at a call center for a certain members-only bulk store chain, specifically in the online branch.

One of the perks we offer our customers is an almost comically lenient

return policy. We started limiting certain electronics to 90 days from the date of delivery back in

2016, and this will be important later on. And our return teams needs to look over and approve

any returns for orders over two years old. But by and large, we'll accept just about anything.

Now, I like this policy. It's a lot easier for me to just process a return than it is to argue with the customer

for 20 minutes about how, no, sir, it is not our fault that you didn't think to open the box

until well after 90 days, and now the computer doesn't work. I can get you over to warranty,

but beyond that, my hands are tied.

The customers like this policy because it means they basically can return stuff whenever they want

within reason. Returns usually approves the two plus year requests, unless it's something egregiously

dumb, and the keyword there is within reason. Now, it's early into my shift, and I don't think I'd

ever had my first break at this point.

Phones are dead at this time of day, as is typical once the holiday order rush and the post-holiday return rush subsides. So, I'm sitting there trying to figure out what in the world 71 down on my crossword puzzle is. When a call finally comes through. I snapped to attention, give my spiel, and I asked the guy what he needs.

He then says to me,

Nobody came to pick up the stove I'm returning.

They delivered the... comes through. I snapped to attention, give my spiel, and I asked the guy what he needs. He then says to

me, nobody came to pick up the stove I'm returning. They delivered the new one and took the gas range, but I still have an electric one to return. I then said, well, I'm sorry to hear that, sir, but I'd be happy to see what's going on. I then checked the logistics scheduler, and the only return this guy has is for the one that got picked up. I ask him if he has the order number

for the item being returned, and of course he doesn't.

...