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Leaders with Francine Lacqua

Preview: Georges Elhedery on HSBC’s AI-Powered Reset

Leaders with Francine Lacqua

Bloomberg

Management, Business, Careers, Entrepreneurship

4.664 Ratings

🗓️ 23 March 2026

⏱️ 5 minutes

🧾️ Download transcript

Summary

In next week's episode, host Francine Lacqua speaks with Georges Elhedery, chief executive of banking giant HSBC. Here's a preview of that conversation where he talks about why the use of artificial intelligence at the bank is not optional.

See omnystudio.com/listener for privacy information.

Transcript

Click on a timestamp to play from that location

0:00.0

I'm CNN tech reporter Claire Duffy.

0:03.2

I cover artificial intelligence and other new technologies for a living.

0:10.7

And even I sometimes get overwhelmed trying to keep up with it all and stay safe in the process.

0:16.7

On the podcast, Terms of Service, we can explore how to experiment with these new tools without

0:22.2

getting played by them. Listen to CNN's Terms of Service wherever you get your podcasts.

0:30.0

Today's show is brought to you by Vanguard. To all the financial advisors listening, let's talk

0:34.5

bonds for a minute. Capturing value and fixed income is not easy.

0:38.6

Bond markets are massive, murky, and let's be real. Lots of firms throw a couple flashy funds

0:43.6

your way and call it a day. But not Vanguard. At Vanguard, institutional quality isn't a tagline.

0:50.0

It's a commitment to your clients. We're talking top-grade products across the board of over 80 bond funds,

0:55.7

actively managed by a 200-person global squad of sector specialists, analysts, and traders.

1:01.3

These folks live and breathe fixed income.

1:04.2

So if you're looking to give your clients consistent results year in and year out,

1:08.1

go see the record for yourself at vanguard.com slash audio. That's vanguard.com

1:13.4

slash audio. All investing is subject to risk vanguard marketing corporation distributor.

1:19.1

Hi everyone. It's Francine from Leaders. I hope everyone enjoyed the podcast with Melinda Gates,

1:24.4

the first one of the series. I hope you subscribe to the new podcast,

1:28.3

but also shared it with friends. Next week we speak to George Elhedri, the chief executive of HSBC.

1:33.3

It was a really wide-ranging conversation about how you tell employees that they're on a performance review.

1:40.3

How do you take some of those really difficult decisions when you have so many people that depend on you?

1:45.5

We also talked about AI.

1:47.1

Here's a taster of that conversation.

...

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