I'm CNN tech reporter Claire Duffy.

I cover artificial intelligence and other new technologies for a living.

And even I sometimes get overwhelmed trying to keep up with it all and stay safe in the process.

On the podcast, Terms of Service, we can explore how to experiment with these new tools

without getting played by them.

Listen to CNN's Terms of Service

wherever you get your podcasts.

Bloomberg Audio Studios,

podcasts, Radio News.

I was definitely ruthless about killing the complexity and the drag in the back.

There is massive potential in this bank. Some of it needed to be unleashed.

Things don't become complex by design. They end up becoming complex by lack of focus.

You wanted, you need it, we need it to be agile. So bringing the focus at the simplification

will allow you to start dealing with it. I'm Franci Lackwa and this is Leaders, the podcast that

explores what drives the world's most influential

people. Joining me this week is George Al-Hedry, the chief executive of HSBC, one of the world's

biggest banks. In the top jobs in September 2024, he's not shied away from the difficult decisions,

including a huge restructure and slashing thousands of jobs.

And while some might consider his methods ruthless, HSBC's share price has responded positively.

It's roughly doubled to a record high under El Hadry's tenure.

After an eventful first year, I wanted to catch up with him and really dig into those management decisions.

Understand how he's evolved as a leader and hear how he's thinking about AI.

...