Welcome to John Gordon's Positive University podcast. My name is Daniel Decker. I'm the co-host of

Positive You. And this episode is a powerful conversation between John and Bo Cummins of Truest, where John shares positive leadership

strategies to help you rebuild or grow your business during these

challenging times. John also talks about the greatest customer service strategy

of all, the four C's of

positive leadership, and much more. This doesn't just apply to business, it applies to

all types of organizations. Now if you find value in this conversation, which I know you will, go check out the other two

interviews that John did with Truist as part of their inspired business initiative.

They're loaded with practical strategies that you can use and implement right now.

And best of all, they're 100% free.

You can Google Truest Inspired Business, that's TRU IST, or go to John Gordon.

com forward slash inspired, which will take you to the truest page.

All right, let's dive in.

John Gordon, thank you for joining us.

Your third appearance, welcome.

It's great to be with you, Beau.

It's a pleasure.

So the first time when you were here, what we all talked about

was leadership in challenging times.

And the second episode was leading hybrid teams in those environments.

In this episode, what we thought we talked about,

the client experience.

...