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REAL AF with Andy Frisella

Pissed Off Customers: Annoyance or Opportunity?, with Andy Frisella - MFCEO98

REAL AF with Andy Frisella

Andy Frisella

Business, Entrepreneurship

4.933.6K Ratings

🗓️ 4 October 2016

⏱️ 69 minutes

🧾️ Download transcript

Summary

You've heard the old phrase, "there's a thin line between love and hate?" Well, successful people know the opposite is true. Intense, negative energy can be converted into positive passion. So if your business experiences a disgruntled customer, don't chock it up to "well, you win some, you lose some." You have been presented an amazing opportunity. Angry customers can become amazing advocates. You just need to adjust your mindset and adopt the right method.

Transcript

Click on a timestamp to play from that location

0:00.0

I wanna be a mother fucking hustler. You better act somebody.

0:04.0

What is up guys, you're listening to the MFCEO project. I'm Andy. I'm your host and I am the mother fucking CEO.

0:20.0

Guys, if this is your first time listening, I wanna welcome you. Here's what we are about. We are called the MFCEO project because this is a project.

0:32.0

This is not something where I make money. This is not something where we're asking you to buy shit. This is a movement.

0:39.0

This is a project to help bring back the values this country was founded upon. Are we an entrepreneurship podcast? Yes. Are we a mindset podcast? Yes.

0:53.0

But what we really are is we are out to help bring back the core values that this country was built upon. Hard work, doing the right thing, taking responsibility for yourself, being accountable, setting the right example, being a proper leader, contributing to society.

1:14.0

All the good shit this country was built upon that has been watered down by people who want everybody to win. And as we know, not everybody fucking wins. It's reality.

1:27.0

We're out to bring that back. We are tired of the liberal mindset of everybody wins and everybody's special and everybody's this and everybody deserves this. Bullshit, motherfucker, you don't deserve a goddamn thing unless you work for it.

1:47.0

And that's what we're about guys. We don't ask for money. We don't ask for anything. What we do ask for though, every podcast is that you share with a friend if you find value and what we're about to give out. And I know for a fact today, you're going to find extreme practical value and what we're going to talk about.

2:07.0

Okay, I'm here with my co-host Vaughn, aka Vaughn the impaler, the pastor of disaster. What's up, my man?

2:17.0

I got a question for you. What happens when you're normally on an incredible level of excellence and then you take it that much higher?

2:25.0

You win that much more.

2:27.0

You can call that. Do you have a pithy saying for that? No, man, it's evolution. I had this conversation with PJ when he was here off the podcast.

2:38.0

PJ from Secret Entourage, author of Third Circle Theory. Everybody loved that podcast by all accounts. It was very popular.

2:48.0

We were talking about the evolution of growth. And a lot of people have the idea that being successful, you know, it's like a destination, right?

3:00.0

You get to a point where you're earning a certain amount, your life set a certain way. And you get there and you get to kick your feet up on the beach, drink a fucking corona, smoke a fucking dube, and life is good, right?

3:12.0

And that's never the way it is. The real guys that win, who win long term. Now there's a lot of people who in short term that do that shit.

3:21.0

But the real people, they get to a point where they're doing well. And then they use that to leverage for more for the people that care about them, the people support about them, the product they're offering, the solution they're offering to grow all of that and scale it.

3:36.0

You know what I mean? It's always a constant push because in life and business and sports, it doesn't matter. Whatever it is, it is a competition. And if you slow down, and if you stop because you think you've quote unquote, made it, you're going to get passed up by the guy who's been following you and who's continuing to push.

3:55.0

You know what I mean? There's no finish line. That's why I like there's that saying, you know, it's, it's not a destination to journey. There's a lot of truth to that. It is a journey.

4:03.0

And the journey, and that's something that comes with age. I mean, when I was 30 years old, you know, I'm 37 now. When I was 30, I didn't believe that. I believe there was a destination. I was going to get to X amount of dollars. I was going to fucking do this and live my life doing this. But here's what happens.

4:20.0

When you evolve into somebody who is a true winner, you learn to love the game. You learn to love the competition. You learn to love the evolution. And when you get to that point, now it's not about what money's in your bank. It's not about, you know, the notoriety or a magazine article or being getting an award.

...

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