It's Brooke and Jeffrey in the morning, and in today's phone tap, we call a woman who put in a request to add her mom's cell phone onto her wireless plan. Oh, God. We have my husband's entire family, his sister, his mom, his dad. Well, when your bundle, you save, Brooke. We have a schnauzer that has a cell phone on our phone. Okay, personal trauma aside, that should be an easy request, right?

Yeah.

That's all she wants.

But nowadays, cell phone carriers have a special way of making even the most simple tasks extremely complicated.

And that's what we aim to do, just make up a bunch of names and features that don't really exist, along with our favorite hold music, chicken banana.

Yay!

Mix that in, you've got a recipe for a top quality phone tap.

Chicken banana.

Oh, I'm so excited.

It's coming up right now.

Brooke and Jeffrey's phone taps on the 20s.

Hello?

Hi, this is Rusty calling from Viran Wireless. Is this Marissa Duh? Yes, this is Rusty calling from Verrachian Wireless.

Is this Marissa do...

Yes, it is.

Hi, Marissa. I'm reaching out because our records show that you've requested to add another person to your account.

Yeah, I want to start, like, a new plan that has me and my mom on it.

Got it. Okay, I can handle that for you right now over the phone. No problem.

Great.

So since you're looking to add a second line, you will need to upgrade to one of our family

packages.

Okay. I just want to make sure it's the simplest, most basic one just for her and me.

...