It is time for your phone tap, and today we call a guy who ordered some lumber from a home improvement store.

Oh, okay.

He's been told the pickup is happening tomorrow, but hasn't heard a specific time yet.

And that's why Jose calls, posing as a store employee, to fill him in.

The thing is, Jose's not alone.

He has a friendly assistant helper on the line that's going to make this phone transaction go extra smooth.

Or extra awkward and terrible.

Find out which one in your phone tap right now.

It's another phone tap.

And weekday mornings on the 20s.

Hello?

Hey, this is Dylan from home. Is this Gary Dachshund? Yes, it is. No, good morning, Gary. I'm calling. It looks like you have a lumber pickup scheduled for tomorrow. Is that correct? Yeah, thank you. But, you know, I was a little confused about the the timing when can I come by and pick that up

no problem let me just take a look at the calendar real quick generating schedule for pickup

okay that's generating schedule for pickup what is that I'm sorry what was that sound was that

generating schedule for pickup oh that no that for some reason the company decided to install this, like, smart AI system, you know, into all of our customer calls. Wow. Okay. But, I mean, they still want that human element. So that's why I'm here. Okay. Two for the price of one. Yeah. You know? Kind of crazy, but, yeah, whatever. You're telling me. Anyway, back to your schedule. Let's, it looks like. Generating schedule for pickup. It says you can pick up your lumber at one o'clock. So that'll be correct. Wait. Wait, wait, wait, wait, hang on. I'm sorry.

Going on here. What time?

I think it's 1 o'clock. That's incorrect.

What the heck is going on?

Okay. Do I like coming at one or do I not?

No, don't come in at one. I realize now it's looking at 1.15 is when you're supposed to...

Sorry. That's wrong too.

What? I'm sorry. This doesn't really happen a lot. That's incorrect. Wait, hang on. I guess it does happen a lot. Can you do me a favor? What is your name again? My name's Dylan. Dylan. Hey, can you just figure everything out on your end and then... I don't know why this thing's second-guessing me. Like, I know how to read time. The big hand represents the minutes, not the hour. Oh, my-oh, my God. Oh, my gosh. Boy, do I feel dumb. All right, maybe the AI did help me one time. Are you like in second grade or something?

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