55% of Gen Z and millennials say social media reviews are the top reason they try a restaurant,

and 73% have visited a restaurant in the last three months because of one.

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Visit bellcommunication.com slash influence to learn more. Welcome to take away with

Sam Okas, a podcast for leaders of growing restaurant companies looking to take their businesses to the next

level. In nearly two decades covering restaurants, I've gained access to some of this industry's

most influential decision makers, and I'm letting you in on the conversations.

In today's episode, you'll hear from the CEO of an 80-unit West Coast coffee chain that is brewing to order every single cup of coffee it serves,

proving that you do not have to sacrifice product quality to achieve digital or off-premises success.

Mahesh Saterangani is the CEO of Phil's Coffee, an artisanal coffee brand that for more than

20 years has committed itself to serving handcrafted coffee using sustainably sourced

beans from around the world. Mahesh arrived at Phil's from Wingstop in 2021,

and he set out to modernize and optimize the chain

while protecting its quality commitment.

He joined the podcast to talk about how Phil's manages to obsess over its high-quality coffee,

even as it adds tools like drive-thrus and loyalty programs.

In this conversation, you will learn more about why your brand's original values are probably

still relevant for your path forward, why even saturated categories are ripe for something

outside the box, and how your brand's experience defines your relationship with your guest.

If you learn something from this episode, please go follow takeaway wherever you're listening

to podcasts and leave some feedback. It's the best way to share that lesson with a fellow

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