you need to have regular conversations. You need to have some type of like weekly or biweekly

check-ins where you can openly communicate. So like if you're the community manager and you feel like

you aren't able to do certain things that would really benefit the community, you need to feel

confident enough to actually say that to the host. And the host, vice versa, being open to,

you know, getting that feedback. Hey, my friend, welcome to the art of online business podcast. My name is

Rick Mulready and I'm an online business coach. I'm an ads expert and most

importantly, I'm a dad. And this show is where we help establish online course creators and coaches

create more profit, more impact, with less hustle. All right, let's get into it.

Welcome back to my friends.

This is going to be part two with my interview with Diana Tower,

talking all about how to reduce churn and keep members engaged in your membership,

which ultimately is going to increase retention,

which is what we're trying to do

through adding amazing value, building an amazing community.

We're talking all about that here today in part two with Diana Tower.

Now, if you've not yet heard part one from last week, highly recommend that you stop right now,

listen to part one first, because today

will make a whole lot more sense if you listen to part one first, right? And also be kind of weird

if you just kind of pick up in the middle of the conversation here today in part two.

Now, just a quick reminder, if you have no idea, if you don't remember who Diana Tower is, she's a membership community

strategist and she specializes in teaching you or your community manager how to keep members

engaged, how to reduce churn, and essentially foster a community where people just love being

...