Hey everyone.

Welcome back for another episode of Operations, the show where we look under the hood of

companies in hypergrowth.

You know how in sales you can always tell pretty much exactly where someone is at in terms of their performance?

You look at percentage of attainment to quota and by and large you have your answer, right?

In a lot of other gigs though, including operations, the answer to how quote unquote good someone is at their job can be a little bit murkier.

And how good an operations team is little bit murkier. And how good an operations

team is can be murkier still. Luckily, on today's episode, our guest, Jake Randall from Octa,

is going to help us clear things up. You're also definitely going to want to stick around for one hell

of a pivot table metaphor from Jake coming up later in the show. That may be the nerdiest sentence I've ever

said out loud. Anyways, Jake is the VP of Operations at ACTA, and he's at a front row seat for

nearly all of the stages of hypergrowth during his seven plus years at the company, from around

there, series B, up through when the company went public last year and beyond. By the way,

Octa now has a $9 billion market cap. That's

billion with a B. During his time at the company, Jake has risen through the ranks in a variety of

different finance and biz ops roles. Now, because everyone has their own slightly different

definition, before we jumped in, I wanted to level set with Jake on what bizops

actually means at Octa. Yeah, it's a great question. I think whenever I meet someone who has

a similar title as myself, first question is, wait, so what do you actually do? Which is, I think,

somewhat unique maybe to the biz ops world. So I think, you know, Octa's is a slightly maybe

different as it may be

version of it ourselves. BizOps at ACTA is really a centralized strategy and operations

...