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Guaranteed Human.

Welcome to Before Breakfast, a production of IHeart Radio.

Good morning.

This is Laura.

Welcome to the Before Breakfast podcast.

Today's tip is that you don't have to figure out every situation from scratch.

A few templates that can work in common situations may be just what you need to make the people in your life feel cared for.

In other words, even if one size doesn't fit all, one size may fit some.

This tip comes from Will Guidara, the former general manager of Eleven Madison Park,

and the author of the book, Unreasonable Hospitality. He was recently interviewed by gathering expert Priya Parker.

Over the years, Eleven Madison Park became known for extraordinary thoughtfulness.

Think providing a sled to diners seeing New York snow for the first time, so they could go sledding

after dinner. But as Guadar explained,

one size fits one hospitality is hard to scale. It is hard to constantly come up with new

extravagant ideas. So he suggested looking for patterns in what happens and how you can

respond to fit those patterns.

He offered the example that lots of people got engaged at 11 Madison Park.

The restaurant team got the jeweler Tiffany to give them champagne flutes in Tiffany blue boxes.

Then when couples got engaged, the restaurant served champagne in those flutes.

After the toast, staff washed the flutes and gave them to the couple in the blue box to take

home as a memento of the moment.

...