Folks if you enjoy our guidance about the Madhwin Trinity, getting to know your people, talking

about performance, asking for more, pushing work down, and our tools are helpful, one-on-one's

feedback, coaching, and delegation. The ideal way to learn about implementing

them is to come to one of our effective manager conferences. One day we cover all of the

major topics. You practice feedback, you practice coaching, you practice delegation.

I can't tell you the number of times people have said to us,

wow, I thought I understood the tools, and then when I had to practice, I realized I've taken it to another level.

Come to the website, check out our conference schedule, see us all over the U.S. and in Europe, and in Asia, and in Australia.

See you there. and in Asia and in Australia.

See you there.

Welcome to Manager Tools.

Today's topic, one-on-ones.

Now before we go on, just one quick note.

If you listen to our previous cast on one-on-one's, don't be confused.

Mark and I recently decided to re-record some of our basics cast and incorporate our learnings

over the past several years and we hope deliver a better experience.

Like you, we continue to learn and we want to pass on those learnings in these improved

cast.

So here we go with Part 1 of 1 on 1s. Anybody who's listening to Manchills for any length of time knows that one-on-ones is the most important thing managers do, right?

Right.

Anything more important than that?

Well, look, managers are responsible for results and retention,

...