It's pretty much universally acknowledged that communication can be a big barrier to getting

respectful care and from creating great teamwork situations.

Poor communication is also a risk factor for medical errors and life-threatening mistakes.

So in this video, I'm going to teach you some respectful communication techniques

that I actually teach to parents so that they can equip themselves with really successful

strategies for communicating in the hospital setting. By the end of this video you'll be

able to differentiate between effective and non-effective communication styles.

Talk about barriers to communication and list some steps to respectful communication.

Therapeutic communication was one of the first things I learned in nursing school, and I feel

very fortunate that I went to a nursing program where we actively practiced and rehearsed therapeutic communication

techniques before we even stepped foot into the clinical setting.

We also had a journal about therapeutic communication each week when we went into the clinical

setting.

I'm going to list some of the effective communication techniques that are considered part of what

we call therapeutic

communication. These include active listening, sharing observations, sharing empathy, sharing hope,

and sharing humor. Other effective strategies include using touch such as shaking someone's

hand or touching their shoulder when

appropriate using silence can be therapeutic sometimes if you're waiting for

the other person to speak providing information clarifying and focusing the

conversation other communication techniques that are considered therapeutic

include paraphrasing,

...