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Entrepreneurs on Fire

Misa Chien: Helping Entrepreneurs improve customer experience

Entrepreneurs on Fire

John Lee Dumas

Business, Careers, Entrepreneurship

4.84.1K Ratings

🗓️ 12 August 2014

⏱️ 32 minutes

🧾️ Download transcript

Summary

Misa is a veteran entrepreneur with a passion for customer service. She decided to establish Fosubo based on her experience with her previous business, Nom Nom Truck. Misa is excited to help other businesses improve their customer experience and sales, especially in the telecom industry, where customer satisfaction is key to success.

Transcript

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0:00.0

Entrepreneur on Fire 660.

0:03.8

John Lee Doomis is here with your daily dose of inspiring entrepreneurs.

0:08.7

Welcome to Entrepreneur on Fire and prepare to ignite.

0:16.3

Hiring with Zippercudder, you can post a 50 plus job size, including social networks like

0:21.8

LinkedIn, Facebook, and Twitter, all with a single click. Post a free job at zippercudder.com

0:27.6

slash fire. That's zippercudder.com slash fire.

0:32.4

It's National Make a Will Month. Legal Zoom provides legal help through independent

0:36.9

attorneys and self-help, but they're not a law firm. Protect your family in future today.

0:42.1

Visit legalzoom.com, enter fire and referral box at checkout.

0:47.6

Hold on to those afterburners, Fire Nation. John Lee Doomis here and I am fired up to bring

0:53.2

you our feature guest today. Misa Chen, Misa, are you prepared to ignite?

0:59.5

Definitely. Yes. Misa is a veteran entrepreneur with a passion for customer service.

1:05.2

She decided to establish Fasubo based on her experience with her previous business,

1:10.6

non-nom truck. Misa is excited to help other businesses improve their customer experience and

1:15.6

sales, especially in the telecom industry where customer satisfaction is key to success.

1:22.5

Misa, I've given our listeners just a little overview, so take a minute. Tell us about you

1:27.0

personally because we want to get to know you, then give us an overview of your business.

1:31.7

So basically, I've had several businesses in the past, but the one I'm currently focused on,

1:36.9

we basically work to improve employee training and performance through customer feedback.

1:42.1

And we're primarily focused on the telecom industry right now, telecom retailers, and really

1:48.2

helping those front line as employees improve based on the customer feedback.

1:53.2

Perfect. And listen, I'm talking to you right now from San Diego. I know you're a local San

...

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