MetLife's CEO Explains How AI Has Helped the Insurance Company

At Barron's

Business

4.7 • 20 Ratings

🗓️ 23 April 2026

⏱️ 23 minutes

🔗️ Recording | iTunes | RSS

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Summary

Michel Khalaf, chief executive officer of MetLife, spoke to Barron's editor at large Andy Serwer. Learn more about your ad choices. Visit megaphone.fm/adchoices

Transcript

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0:00.0	Hello everyone and welcome to At Bairns.
0:07.0	I'm Andy Surwer and welcome to our guest Michelle Kalloff, CEO of MetLife.
0:11.0	Michelle, so great to see you.
0:13.0	Thanks for joining us.
0:14.0	Thank you for having me.
0:15.0	Good to be here.
0:16.0	So my first question is how is MetLife differentiated from its peers?
0:21.5	Big insurance company obviously, but how are you different?
0:23.6	Sure.
0:24.6	So maybe just take a step back and for those who don't know MetLife, just talk about the
0:31.8	company a little bit in the context of who we are now.
0:36.4	MetLife is a global financial services company with a singular purpose,
0:42.3	building confident futures. We've been around for close to 160 years, really helping people,
0:50.3	businesses, institutions, plan, protect, and invest for financial security.
0:59.0	You know, today MetLife is in 40 markets around the world, and we serve over 100 million customers.
1:09.0	Our main businesses are group benefits here in the
1:13.6	US where we're market leaders. I consider group benefits to be the most attractive
1:18.6	segment of the life industry. We are a top two player in institutional retirement here in
1:26.6	the US. We have a strong international footprint. We are a top two player in institutional retirement here in the US.
1:28.3	We have a strong international footprint.
1:30.8	We are a top multinational in Japan.
1:33.8	We're the number one life insurer in Latin America.
	...

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