MBA986 4 Ways to Improve Your Customer Service Today

The $100 MBA Show

Omar Zenhom

Entrepreneurship, Business, Careers, Marketing

4.8 • 2.2K Ratings

🗓️ 19 April 2018

⏱️ 16 minutes

🔗️ Recording | iTunes | RSS

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Summary

It’s easier (and less costly) to keep your current customers than to earn new ones.

When you think of the importance of customer service, always remember that equation. Too many entrepreneurs put too many resources into product development, marketing, and sales, and far too little into customer service.

Your customers are your lifeblood. Taking care of them should be a high priority.

Today, we offer 4 simple, specific actions you can take to improve your customer service. These are small steps, but big fixes. By putting them into action, you can improve customer satisfaction, reduce churn, and protect the revenue you worked so hard to build. These strategies are appropriate for any kind of business, for any size team — and you can implement them today.

A good reputation for customer service can be a huge draw, especially for products that make customers nervous, like SaaS products. Improve the customer experience, and your business will reap the good karma. Click Play!

Transcript

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0:00.0	Heyo! Welcome to the $100 R&BH Show, business podcast, it always has you and your business covered.
0:16.2	With our daily 10 minute business lessons for the real world, I'm your host, your coach,
0:21.1	your teacher,, and home.
0:22.9	I'm also the co-founder of the $100 MBA, a complete business training and community online
0:28.4	over at 100MBA.net.
0:31.6	And in today's lesson you will learn four ways to improve your customer service today.
0:36.0	I'm going to share with you four strategies that you can implement right now that will
0:40.5	drastically improve the level of your customer service.
0:44.4	In my years in business I found that customer service is the backbone of keeping your business
0:49.0	alive.
0:50.0	Happy customers mean return customers and it's a whole lot easier to keep a
0:54.4	customer than to get a new one. I can tell you from our own experience with our
0:58.1	software company webinar Ninja the higher our customer service rating the lower our churn the less customers we lose
1:04.8	which means more money in your pocket so if you want more money in your pockets listen
1:09.2	up because these strategies are going to help improve your customer service in a big way.
1:13.4	So let's get into it.
1:14.4	Let's get down to business.
1:17.0	Today's episode of the $100 R.M.
1:22.0	Show is supported by the running remote conference.
1:24.9	When we started our business, we chose to make our team a remote team.
1:28.5	We wanted access to the best talent around the world.
1:31.0	So if you're thinking about building a team without borders,
	...

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