MBA677 Creating Consistency in Your Customer’s Experience

The $100 MBA Show

Omar Zenhom

Careers, Entrepreneurship, Business, Marketing

4.9 • 1.2K Ratings

🗓️ 7 July 2016

⏱️ 10 minutes

🔗️ Recording | iTunes | RSS

🧾️ Download transcript

Summary

Consistency is key, in business as in life. Today, we discuss how to create the consistency in your customers' experience that will keep them around for the long term. Consistency breeds familiarity, and familiarity breeds trust. By keeping it simple and sticking to a few key principles, you can make sure that every customer who comes your way knows exactly what they'll get, every single time. Click play!

Transcript

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0:00.0	Heyo! Welcome to the $100.
0:01.0	The only daily business podcast that goes straight to the meet
0:15.8	and gives you exactly what you need to grow your business every single day with our daily
0:20.0	10 minute business lessons for the real world. I'm your host, your coach, your teacher
0:24.9	Omar is in home. I'm also the co-founder of the $100 MBA, a complete business training and
0:30.6	community online over at 100 MBA.net.
0:34.9	And in today's lesson, you will learn
0:37.2	how to create consistency in your customers experience.
0:41.2	On the show, we talk about consistency a lot, how it's important to produce, work
0:44.8	that's quality consistently, but today we're going to be talking about something a bit different.
0:49.4	When you experience a business as a customer. You have certain expectations. You have certain standards you're used to.
0:56.3	And the reason why you keep coming back to it is because there is consistency with those standards.
1:01.6	In today's lesson we're going to talk about how to create those with those
1:05.0	consistent standards of experience for your customers
1:08.0	when they interact with your business.
1:10.0	When it comes to consistent quality, people don't like surprises.
1:14.0	Let's get into it guys, let's get down to business.
1:17.0	Today's episode of the 100th R. M. B.A show is sponsored by HostGator. Host
1:25.2	Gator is an all-in-one website hosting solution that takes care of not only
1:28.4	getting your business website up and running, but takes care of all the stuff
1:32.0	in the back end, backup, security, domain names, and
1:33.0	back up security domain names, SSL certificates,
	...

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