MBA610 Q&A Weekends: I noticed you use Zendesk for Customer Support. Why did you choose them?

The $100 MBA Show

Omar Zenhom

Marketing, Entrepreneurship, Careers, Business

4.9 • 1.2K Ratings

🗓️ 1 May 2016

⏱️ 9 minutes

🔗️ Recording | iTunes | RSS

🧾️ Download transcript

Summary

It’s Q&A Weekend on The $100 MBA Show! In today’s episode, we take a question from a listener who noticed that we use Zendesk for our Customer Support needs and wants to know why. Let’s be clear: this is not an advertisement. Zendesk isn’t sponsoring this in any way, shape or form. But it is an important question. The answer may help you decide if Zendesk, one of its competitors, or plain ol’ email is best for you. Click play to hear why we chose them!

Transcript

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0:00.0	Heyo! Welcome to the 100 Army Show!
0:09.8	And today is a Q&A episode where we answer your question right here on the show.
0:14.1	If you have a question you want to ask, just email us at support at business republic.net.
0:19.0	As always, I'm your host, your coach, your teacher, Omar, and home.
0:22.8	I'm also the co-founder of the $100 MBA,
0:26.0	a complete business training and community online
0:28.4	over at 100MBA.
0:31.2	We got a lot of free goodies for you to check out over there, free guides, a free course, to help you get started.
0:37.0	Today's question comes from Lance, and Lance asks, I notice you useendes for customer support?
0:43.2	Why did you choose them?
0:44.5	Good question, Lance.
0:46.2	For those who don't know, Zendes is a online cloud-based customer service software.
0:50.9	It's a great tool to organize all your customer service tickets or
0:55.2	emails from customers. It's also great if you want to add live chat to your site or
1:00.4	even phone. In today's Q&A weekends I'll go into my journey of discovering Zen Desk,
1:07.2	why we choose to use them, and what I used before then, and why did we settle on Zen Dust today? All right guys, let's get into it. Let's get down to business. Today's episode of the $100 R&BA show is sponsored by Sumo Me.
1:25.0	The best tool for growing your email list and increasing your website traffic.
1:28.5	Best of all, it's completely free. They got a free forever plan.
1:32.0	It works on any website, so get it installed right now.
1:35.0	Head on over to sumomme.com and get started. Again, that's sumommee.com.
1:40.0	So why Zen Desk? Good question. So let me back up a little bit. First of all, we didn't always use
1:46.4	Zen Desk. And to be clear, we use Zen Desk for Webinar Ninja. Webinar Ninjas are Webinar software. With is Webinar Software.
	...

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