MBA586 Customer Onboarding 101 Part 1

The $100 MBA Show

Omar Zenhom

Marketing, Entrepreneurship, Careers, Business

4.9 • 1.2K Ratings

🗓️ 7 April 2016

⏱️ 16 minutes

🔗️ Recording | iTunes | RSS

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Summary

Customer onboarding is a big lesson and we're splitting this lesson into 2 parts. And even though this lesson is covered in 2 episodes, we are only covering the fundamentals of this topic. What is onboarding? Why do we need it in our business? How does it affect and help? These are some of the questions that we're going to answer in part 1 so tune in today to get started! Press play!

Transcript

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0:00.0	Heyo! Welcome to the $100 R&B8 Show. The podcast, it delivers to the point business lessons without the baloney.
0:16.0	With our daily 10 minute business lessons for the real world, I'm your host, your coach, your teacher, Omar Zenholm.
0:22.0	I'm also the co-founder of the
0:24.3	hundred dollar MBA a complete business training and community online and today
0:29.4	is part one of our two-part lesson on customer on boarding.
0:34.6	I'm calling this two-part lesson,
0:36.1	customer onboarding 101.
0:38.5	This is just the beginning of this series.
0:40.8	I'll be delivering more lessons on this topic in the future but I want to start
0:44.4	with the foundation today with the fundamentals and as this is a big topic and even if
0:49.7	we're just covering the fundamentals we split it into two parts.
0:52.9	Today's part one, and tomorrow is part two.
0:55.8	In today's lesson, I'll be going through what is onboarding,
0:58.9	why you need it in your business,
1:00.2	how it affects your business, how it helps your business, what are different types of onboarding you can use.
1:05.0	We'll talk about two categories of onboarding in product onboarding and external onboarding.
1:10.0	I'll be giving you examples and we'll be going through how you can get started with
1:13.6	on boarding today. In tomorrow's lesson part two I'm going to be sharing with you some
1:18.0	on boarding strategies. A simple on boarding system that you can use if you're just getting started or you have a very simple a simple
1:25.0	product, product as well as an advanced system
1:28.0	and some of the tools you can use to implement
1:31.0	on boarding in your business.
	...

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