Hey everybody welcome to the hundred dollar mba a show where you star in your own

business movie and I narrate all way through like Morgan

Freeman 10 minutes a day I'm your host your coach your teacher Omar

is in him I'm the co-founder of the 100 R. R&B, a complete business training and community online.

And today you will learn how to set customer expectations.

In business, expectations are everything, and expectations is all about communication.

Customers greatly appreciate good communication so they know what to expect.

Let's get into it so let's get down to business. Have ever gone to a restaurant and your waiter is nowhere in sight? They're never coming to your table you have no idea

when you're gonna be able to order drinks or appetizers or how long the main course is

gonna take or you have no idea what's happening right and it's so frustrating

and it's not really

frustrating because you're waiting so long it's not the weight that you're

frustrated about it's just the the unknown not knowing when you're going to be

able to eat if somebody told you like it's going to

take 30 minutes for your main course to come out because it's such and such of

a dish and takes as much time and you know it's a packed house today. Thank you so

much for your patience you would have

such an enjoyable evening if you knew when to expect your meal but what's

frustrating about having this waiter that never comes by or he or she's just not communicating with you. So every good

business sets and communicates expectations. Let's take a look at a business

that does this very well. Amazon.com. Users know what to expect all the way

through the process of buying anything on Amazon. They know how much their

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