MBA188 How to Handle Chargebacks, Not Refunds. Plus Free Ride Friday!

The $100 MBA Show

Omar Zenhom

Careers, Entrepreneurship, Business, Marketing

4.9 • 1.2K Ratings

🗓️ 6 March 2015

⏱️ 12 minutes

🔗️ Recording | iTunes | RSS

🧾️ Download transcript

Summary

When you are accepting payment online, chargebacks can be a problem. A chargeback is when a customer contacts their bank to refute a charge from your business. At times it's intentional, and at other times unintentional. Either way, chargebacks are bad news for you and your payment processor. Today you will learn how you can minimize chargebacks and how to avoid being caught in the middle of fraud. Press play, you won't regret it!

Transcript

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0:00.0	Yo, yo, yoo today is Free Ride Friday so hang out to the end of the episode to learn who won this week's free ride to the $100 R.MBA.
0:08.0	Every week we give away a free ride to our training and community over 180 video lessons workbooks interviews with experts
0:14.8	ask questions any time a whole lot more you can win a free ride a lifetime
0:18.8	membership just leave us an iTunes rating and review and you enter our weekly draw.
0:24.0	To learn more, just go to 100 MBA.net slash show.
0:27.2	You can win the free ride next week.
0:29.6	Let's jump into today's episode. Heyo, welcome to the 100 R. M. A. H.A.
0:38.0	Whether in sickness or in health, I got your back with our daily 10 minute
0:44.9	business lessons for the real world.
0:47.7	I'm your host, your coach, your teacher, Omar Zenholm.
0:50.7	I'm also the co-founder of the $100 MBA, a complete business training and community online.
0:56.9	From the get-go, let me just apologize for sounding so horrible.
1:00.0	I have a bit of a cold, but the show must go on.
1:03.2	We are committed to giving you value pack daily lessons every single day,
1:07.2	so I'm going to push through.
1:08.5	Today you will learn how to handle chargebacks, not refunds.
1:12.9	Charge backs are a bit different from refunds
1:15.4	and they can be a bit of a problem.
1:17.6	A charge back is when a customer contacts their bank
1:19.8	and says, hey, I didn't make this purchase on my card,
1:22.0	or I don't want this purchase on my card, or I don't want this purchase on my card.
1:24.0	Please contact the vendor and let them know that this is not a valid charge.
	...

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