MBA1771 3 Automated Ways To Get Customer Feedback
The $100 MBA Show
Omar Zenhom
4.9 • 1.2K Ratings
🗓️ 22 April 2021
⏱️ 16 minutes
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| 0:00.0 | Heyo! Welcome to the $100 R.M. Show! |
| 0:04.0 | You need to hear every single day with our daily |
| 0:16.4 | 10 minute business lessons for the real world. |
| 0:19.6 | I'm your host, your coach, your teacher Omar Zen Home. |
| 0:23.3 | I'm also the co-founder of Webinar Ninja, an independent software company I started with my partner |
| 0:28.0 | back in 2014. |
| 0:29.6 | And in today's lesson, you will learn three automated ways to get customer feedback. We all know that we |
| 0:35.4 | need customer feedback to improve our business, to improve the experience for our |
| 0:40.6 | customer and ultimately improve the product or offer we're making to our customers. |
| 0:45.0 | But many of us get lazy when it comes to asking for feedback. |
| 0:49.0 | We know we need to do it, but we just never carve out the time to make it happen. |
| 0:53.0 | We often think I'll need to email people or get on calls |
| 0:56.0 | and just thinking about it makes us tired. |
| 0:59.0 | So I totally get that and that's why I wanted to teach today's lesson. |
| 1:04.0 | We're going to set up three automated ways for you to collect customer feedback. |
| 1:08.9 | Once you set these up, you don't need to worry about it. |
| 1:12.1 | The feedback will just keep rolling in. I've set up all three of these |
| 1:16.7 | automations and it's helped me tremendously build the right product for my business and to serve my customers and build things they're willing to pay more for. |
| 1:25.6 | We've got lots of cover so let's get into it. Let's get down to business. |
| 1:30.9 | The raw truth of entrepreneurship is we don't really know what customers want. |
| 1:38.0 | We know what we want personally, but we can't guarantee there's enough people like us with the same needs and wants that are willing to pay for our product consistently to make it a viable business. |
| 1:50.0 | You can't trust just your own intuition. You need to validate. You need to find out what the market actually wants. |
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