Heyo! Welcome to the Hunter Army H.O, the only podcast that will be by your side every step of the way with our daily 10 minute

business lessons for the real world. I'm your host, your coach, your teacher Omar

Zenhome. I'm also the co-founder of the $100 MBA, a complete business training and community online.

And today is a very special guest teacher episode.

They're all special, but this one is particularly special and I'll tell you why. Today we have Chris Johnson on and he's going to teach you how to deal with difficult customers.

Chris is a co-founder of Simply film. He's also the host of the soon-to-be released podcast that will be part of our podcasting network business the just like this one but it's geared towards top sales performers. We are super happy

to have Chris to be a part of our podcasting family. More about that later and

more about another new podcast that will be launching in our network but let's get into the

meat of today's lesson how to deal with difficult customers with Chris Johnson

I've actually called Chris on several occasions when I had a difficult customer on my hands and I wanted to make sure I handled it properly.

He is my go-to guy and I couldn't think of anybody better to teach you this subject.

So I'm going to leave it to him. Chris, it's all you.

Hi, my name is Chris Johnson with Simple Film and I'm here as a guest on the $100 MBA show to talk about dealing with difficult

customers.

Omar has asked me to be here.

We're going to do this in three parts.

First is going to be diagnosed the problem and the customer.

Second is going to be to prevent this from happening in the future.

And then the third is going to be to deal with the actually difficult customer in the in real time

Before we get started just give you some quick background.

Simple Film is my company. I'm a co-founder. I started it from the beginning and

we have dealt with two or three hundred high-end people dealing with high stakes emotionally charged projects.

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