Heyo! Welcome to the 100 R&B. M. B. Because you, plus knowledge, plus implementation equals business empire.

That's why we deliver daily 10 minute business lessons for the real world.

I'm your host, your coach, your teacher, Omar Home. I'm also the co-founder of the $100

MBA, a complete business training and community online. And in today's lesson you will

learn how to please your customers in the first five minutes.

The first moments your customers experience your product, your service, are critical.

It's where your business makes its first impression and it's a lasting

one, but more importantly it motivates the customer or de motivates them to use your

product, to enjoy it, and of course buy from you again.

So in today's episode we're going to talk about how to make sure you put a smile on the face

of your customer as soon as

possible as soon as they experience your product or service

preferably in less than five minutes.

I'm going to show you some simple strategies that are going to make a world of a difference for your

customers experience and their impression of you and your business. If you're having

issues keeping customers, you have high churn rates or low return customer rates, then you're going to love

this episode. Let's get into it. Let's get down to business. Today's episode is brought to you by Kronos.

Kronos provides HR solutions for the modern workforce and the people who support, motivate, and engage them.

They put HR payroll, talent, and timekeeping on a single cloud-based platform.

Learn more about Kronos, HR payroll, talent, and time at Kronos.com slash HR Swagger. That's Kronos

dot com slash HR Swagger. Recently Nicole and I bought a printer for our office. I know I know it's an archaic thing, but believe it or not sometimes you just need to print some things out.

We bought the printer, brought it to the office, opened it up, and it literally took more than 90 minutes to actually print out the document we wanted to print out.

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