MBA1113 Guest Teacher: Shep Hyken- How to Deliver a Customer Service Experience That Disrupts the Competition & Creates Fierce Loyalty

The $100 MBA Show

Omar Zenhom

Careers, Entrepreneurship, Business, Marketing

4.9 • 1.2K Ratings

🗓️ 15 October 2018

⏱️ 19 minutes

🔗️ Recording | iTunes | RSS

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Summary

Every entrepreneur has to ask themselves: how can my business stand out?

Transcript

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0:00.0	Heyo! Welcome to the $100 MBA show Business Knowledge, worth spreading every single day with our daily
0:15.5	10 minute business lessons for the real world.
0:18.5	I'm your host, your coach, your teacher Omar Zenhome.
0:21.9	I'm also the co-founder of the $100 MBA, a complete
0:25.1	business training and community online. And today's episode is a guest
0:29.7	teacher episode. On our guest teacher episode we bring on an expert to teach their area of
0:34.7	expertise. Today we have Shep Heikin, and Shep's going to be teaching you how to deliver a customer
0:40.0	service experience that disrupts the competition and creates fierce loyalty.
0:45.0	Who doesn't want that?
0:46.0	He's going to share some critical strategies on how to wow your customers so they can say, wow,
0:50.8	that was an incredible experience.
0:53.0	I want to shop there again.
0:54.4	I want to do business with this company.
0:56.9	I want to make it happen.
0:58.2	He's going to explain exactly what are the elements that creates that experience?
1:02.4	Why do we keep going back to companies like Amazon? elements that creates that experience?
1:02.5	Why do we keep going back to companies like Amazon and Uber and Netflix?
1:07.7	There's something about the experience the customer has that makes it irresistible. Well he dissects that and breaks it down for you so you can
1:15.9	do the same in your business. So get ready for a value-packed lesson. Let's get into it.
1:20.6	Let's get down to business. Today's episode of the hundred dollar RBA show is supported by PODIA.
1:31.0	PODIA helps thousands of creators earn money from their passion.
1:35.1	It's an all-on-one digital storefront that you can sell courses, memberships, and digital downloads
	...

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