MBA1100 Q&A Wednesday: How do I know I can trust my customer support team with my company’s financials?

The $100 MBA Show

Omar Zenhom

Careers, Entrepreneurship, Business, Marketing

4.9 • 1.2K Ratings

🗓️ 26 September 2018

⏱️ 12 minutes

🔗️ Recording | iTunes | RSS

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Summary

It’s a question every growing business has to face once they scale: can I trust new team members with sensitive information? It’s Q&A Wednesday, and one listener is in exactly that pickle. Support staff in particular need to have access to banking details and other info you’d like to keep in-house. Is it a security risk? Are there ways to keep your information safe while still serving your customers efficiently?

Transcript

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0:00.0	Heyo! Welcome to the $100 NBA show because working harder is not enough you got to work
0:15.0	smarter that's why we deliver daily 10 minute business lessons for the real world
0:19.2	I'm your host your coach your teacher Omar Zenholm.
0:23.2	I'm also the co-founder of the $100 MBA, a complete business training and community online.
0:29.2	In today's episode is a Q&A Wednesday episode where I answer a question from you one of our listeners.
0:34.4	If you have a question you want to ask just email me over at Omar at 100MBA.
0:40.7	Today's question is from Bill and Bill asks,
0:43.0	How do I know I can trust my customer support team
0:46.0	with my company financials?
0:48.0	What Bill's referring to is that
0:50.0	when customer service has to answer billing inquiries, billing questions from customers,
0:55.0	they're going to have access to your payment processor like Stripe or PayPal.
1:00.0	And access to that account also gives them access to information like your banking account and all the data like how much money you're actually making.
1:07.0	And Bill wants to know how can I know that I can trust my customer support team with that information and that access?
1:12.0	Well, that's what I'll be answering in today's... support team with that information and that access.
1:13.0	Well, that's what I'll be answering in today's episode.
1:15.9	They need that information to do their job right, but you might be concerned in terms of security
1:19.7	and your financial information.
1:21.5	Is there a way around this? How should you approach this?
1:24.0	How does Bill know his information is safe?
1:26.0	We'll get into all that in today's episode, so let's get into it.
1:29.0	Let's get down to business. Support for today's show comes from Code Academy.
	...

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