MBA1077 How to Have a Faster Support Response Time + Free Ride Friday!

The $100 MBA Show

Omar Zenhom

Careers, Marketing, Business, Entrepreneurship

4.9 • 1.2K Ratings

🗓️ 24 August 2018

⏱️ 17 minutes

🔗️ Recording | iTunes | RSS

🧾️ Download transcript

Summary

What’s taking so long? If your customers are asking themselves this question, your business has a problem. Customer support is all about speed, especially for certain kinds of software products. Without fast, reliable support, your customers may not choose to remain customers for long. Instead, they’ll become part of your churn — the rate at which you lose existing business.

Transcript

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0:00.0	What's up everybody today is free ride Friday so make sure you hang on to the end of the episode to hear who won this week's free ride
0:07.0	Every Friday we give away a lifetime membership to one of our programs
0:11.0	This month we're giving away easy course. You can check it out at easycourse
0:14.7	dotco. It's a $500 course on how to build your own online course in 30 days. But we're giving
0:20.8	it away for free on Fridays. Just leave us on iTunes rating and review and you enter our weekly random draw.
0:26.0	Listen in on Friday to see if you won. It's that easy. It's our way to say thank you for showing us love on iTunes.
0:32.0	Let's jump into today's episode.
0:34.0	Heyo! Welcome to the $100 MBA show because your business needs you to be better.
0:49.0	Every single day with our daily 10 minute business lessons for the real world.
0:53.7	I'm your host, your coach, your teacher Omar Zen Home.
0:57.2	I'm also the co-founder of the $100 MBA, a complete business training and community
1:01.6	online.
1:02.9	And in today's lesson, you will learn
1:05.2	how to have faster support response time.
1:08.3	Your customer support, the service you give your customers can make or break your company.
1:15.0	We live in the right now age. No one wants to wait for anything, especially when they're paying you money.
1:21.0	So in today's episode, we're going to discuss some strategies to speed up the
1:25.2	response time, how quickly you get to your customers when it comes to your support.
1:29.8	It doesn't matter if it's chat or email. You want to make sure that people know that you have their back.
1:34.8	And when you can win them over with great support,
1:37.7	it can go a long way and help you keep your customers happy
1:41.2	and keep them paying. We try the strategies I'll be sharing with you
	...

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